Pamela Bailey
Bradenton,FL
Summary
Driven professional with a proven track record at Correct Check Home Inspectors, Plus, and Ashley's Furniture, excelling in customer relations and small business operations. Skilled in relationship building and leveraging verbal communication for increased customer satisfaction. Demonstrated ability to enhance business processes and team performance, significantly boosting client retention and referrals.
Overview
22
22
years of professional experience
Work History
Owner /Home Inspector
Correct Check Home Inspectors, Plus
01.2008 - Current
- Managed day-to-day business operations. Managed 20-30 incoming calls from insurance agents and customers while scheduling appointments and writing reports daily.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
Furniture and Mattress Sales Associate
Ashley's Furniture
08.2002 - 04.2007
- Enhanced in-store experience for customers by maintaining an organized and visually appealing sales floor.
- Maintained high level of product knowledge through continuous training sessions and self-guided research on mattress technologies, materials, and benefits.
- Increased customer satisfaction by providing personalized product recommendations and informative presentations on mattress features.
- Scheduled deliveries for customers'' purchases while coordinating effectively with warehouse personnel to ensure timely arrival of items at their intended destinations.
- Utilized available technology, such as point-of-sale systems and customer relationship management software, to streamline transactions and maintain organized records of client information.
- Conducted regular inventory checks to ensure accurate stock levels and promptly addressed discrepancies.
- Provided exceptional after-sales service by following up with customers on their purchases, addressing concerns, and assisting with returns or exchanges if necessary.
- Kept track of individual sales goals and consistently met or exceeded targets through proactive selling techniques.
Education
Some College (No Degree) - Associate Science
Valencia College
Orlando, FLHigh School Diploma -
Cardinal Ritter High School
Indianapolis, IN05.1971
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
swimming, donating time to charity
I enjoying swimming at the beach or in the pool.
Donating time a Bethel a charity that helps feed the farmworkers
Timeline
Owner /Home Inspector
Correct Check Home Inspectors, Plus
01.2008 - Current
Furniture and Mattress Sales Associate
Ashley's Furniture
08.2002 - 04.2007
Some College (No Degree) - Associate Science
Valencia College
High School Diploma -
Cardinal Ritter High School
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