Pamela Baio
Casa Grande,AZ
Summary
Professional with experience in grocery store/marketplace services, prepared for role of customer service clerk. Expertise in food preparation, customer service, and inventory management ensures seamless operations. Strong focus on team collaboration and achieving results. Reliable and adaptable to changing needs, excelling in fast-paced environment.
Overview
38
38
years of professional experience
Work History
Service Deli Clerk
Kroger's Supermarket
04.2023 - Current
- Demonstrated strong knowledge of food handling procedures, maintaining high-quality standards for all prepared items.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Provided exceptional customer service, addressing concerns and offering recommendations to suit individual tastes.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Pet-Sitter
Self-Employed
11.2016 - Current
- Prepared food and water following instructions from pet owners.
- Gave animals proper attention to promote secure environment in owner's absence.
- Exercised animals regularly with walks and rigorous play activities.
- Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
- Communicated professionally with pet owners via phone, email, and text.
- Built trust with clients by consistently demonstrating reliability, punctuality, and attention to detail in all aspects of pet care provision.
Assembly/Production
Footprint
01.2021 - 04.2023
- Worked effectively in a fast-paced environment.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Produce Clerk
Jewel/Osco
04.2019 - 01.2021
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
- Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Ensured compliance with food safety regulations by adhering to proper handling, storage, and temperature guidelines for all produce items.
- Increased sales with attractive displays that showcased seasonal fruits, vegetables, and promotional items.
Transcription
Geico Insurance
02.2016 - 06.2016
- Maintained up-to-date knowledge of legal terminology, enabling accurate transcription of complex proceedings without compromising the quality of information captured.
- Managed strict deadlines to ensure timely delivery of transcription projects, supporting client satisfaction.
- Developed proficiency in various transcription software tools, enhancing overall speed and productivity.
Transcription
Jacsports
10.2012 - 12.2015
- Type verbatim, heavy accents, multiple speakers: interviews, classroom discussions, focus groups, telephone conversations, police reports
- Independently contracted to evaluate and interpret audio dictation, maintaining accuracy, recognizing terminology and discrepancies and proper formatting to deliver to clients by established timelines.
Owner/President
Clover Custom Counters, Inc.
03.1995 - 05.2008
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
Mail Carrier
United States Postal Service, USPS
04.1987 - 03.1995
- Navigated various weather conditions while delivering mail, ensuring consistent reliability for customers regardless of external factors.
- Collaborated with fellow carriers to cover additional routes when needed, supporting team cohesion and effective workload distribution.
- Managed high volumes of incoming and outgoing mail during peak seasons without compromising quality or timeliness of service provided.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
Education
Certificate - Medical Transcription And Terminology
Penn Foster College
Remote01.2015
Skills
- Food safety
- Food preparations
- Operating cash register
- Customer service
- Relationship building
- Organizational skills
Timeline
Service Deli Clerk
Kroger's Supermarket
04.2023 - Current
Assembly/Production
Footprint
01.2021 - 04.2023
Produce Clerk
Jewel/Osco
04.2019 - 01.2021
Pet-Sitter
Self-Employed
11.2016 - Current
Transcription
Geico Insurance
02.2016 - 06.2016
Transcription
Jacsports
10.2012 - 12.2015
Owner/President
Clover Custom Counters, Inc.
03.1995 - 05.2008
Mail Carrier
United States Postal Service, USPS
04.1987 - 03.1995
Certificate - Medical Transcription And Terminology
Penn Foster College
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