PAMELA BAKA
Arlington Heights,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Clinical Administrative Coordinator
UnitedHealth Group
01.2022 - 02.2023
- Manage administrative intake of members
- Work with hospitals, clinics, facilities, and the clinical team to manage requests for services from members and or providers
- Process incoming and outgoing referrals, including intake, notification, and census roles
- Assist the clinical staff with setting up documents/triage cases for clinical coverage review
- Handle resolution/inquiries from members and or providers.
Pediatric Medical Office Receptionist
Northwest Community Healthcare
01.2021 - 01.2022
- Provide patient support including reception, scheduling, and patient assistance related duties at designated points of service
- Ensuring quality level of patient services and near 100% patient satisfaction
- Receive and forward telephone calls, take and relay messages per protocol
- Register new patients and schedule appointments for providers/services
- Collect co-pays and balances, make follow up appointments as necessary
- Communicate with other departments, team members, physicians, hospitals, or patients in response to requests for information, follow-up, or problem resolution.
- Improved patient satisfaction by efficiently managing front desk operations and addressing inquiries professionally.
Concierge/Front Desk Assistant
Lutheran Life Communities
07.2016 - 03.2021
- Perform a variety of resident focused activities attending to social, emotional, intellectual, and physical needs
- Responsible for resident medical emergencies - calling 911 when appropriate and complete required paperwork for paramedics
- Responsible for resident safety - monitor entrances through security camera footage and contact security team if necessary
- Maintains appropriate records for 'Do Not Resuscitate' orders for residents
- Respond appropriately to all safety alerts
- Alert Wellness coordinator for observations involving health/well-being of residents.
Waitress
Five Star Senior Living
07.2013 - 05.2014
- Take resident (s) meal orders and serve efficiently and correctly
- Created a welcoming and warm environment for new residents, helping make their transition easier
- Delivered trays to unwell residents
- Set tables with appropriate tableware and silverware
- Refilled condiments
- Performed designated side work.
Education
Bachelors - Health Science Administration
Roosevelt University
Chicago, IL08.2022
Associate - Arts (AA)
Harper College
Palatine, IL01.2020
Associate - Science (AS)
Harper College
Palatine, IL01.2020
Skills
- HIPAA Knowledge
- Documentation Skills
- Clerical Assistance
- Healthcare Compliance
- Patient Scheduling
- Long-Term Care
- Office Management
- Insurance Verification
- Appointment Coordination
- Medical Office Management
- Telephone Customer Support
- Clinical Documentation
Certification
- First Aid
- CPR
- AED
- Contact Tracing
Timeline
Clinical Administrative Coordinator
UnitedHealth Group
01.2022 - 02.2023
Pediatric Medical Office Receptionist
Northwest Community Healthcare
01.2021 - 01.2022
Concierge/Front Desk Assistant
Lutheran Life Communities
07.2016 - 03.2021
Waitress
Five Star Senior Living
07.2013 - 05.2014
Bachelors - Health Science Administration
Roosevelt University
Associate - Arts (AA)
Harper College
Associate - Science (AS)
Harper College
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