Pamela Banks
Laurel,DE
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure Financial clearance/other position. Ready to help team achieve company goals.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Financial Clearance Specialist
Beebe Healthcare
01.2012 - Current
- Improved record-keeping systems through meticulous organization and digitization efforts, facilitating easier access to vital information.
- Streamlined clearance processes by implementing efficient procedures, reducing processing time significantly.
- Assisted clients in resolving any discrepancies found in their background checks or applications, preventing delays or denials of clearances.
- Provided expert guidance to clients on the best strategies for obtaining clearances, tailoring advice to each individual''s unique circumstances.
- Proactively identified potential bottlenecks within the clearance process and implemented solutions, optimizing workflows and increasing department efficiency.
- Coordinated with multiple departments for prompt information gathering and verification, expediting the clearance process.
Medical Assistant
Paul C Peet MD, PA
01.2005 - 12.2011
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Verified patient insurance coverage and collected required co-payments.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
Office Manager
Delaware Neurology Associates
12.2000 - 12.2004
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Medical Receptionist
Associates In Medicine
03.1998 - 11.2000
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system and pleasantly greeted patients.
Admitting Registrar
Beebe Medical Center
02.1996 - 02.1998
- Provided exceptional customer service, addressing concerns and answering inquiries from patients and their families.
- Streamlined patient registration process by implementing efficient data entry methods and reducing wait times.
- Maintained strict confidentiality by securely handling sensitive patient information in compliance with HIPAA regulations.
- Assisted patients in understanding their financial options, including payment plans, co-pays, deductibles, and out-of-pocket expenses.
- Served as a liaison between patients, families, physicians, nurses, social workers during the admission process.
- Collaborated with medical staff to ensure timely and accurate completion of admission forms and documentation.
- Increased efficiency within the department by identifying areas for improvement in processes or systems.
- Expedited emergency room admissions by prioritizing urgent cases and gathering essential information quickly.
- Facilitated smooth transitions between departments for patients by coordinating transfers and ensuring all necessary paperwork was completed accurately.
- Supported hospital administration by maintaining up-to-date knowledge of policies, procedures, and legal requirements related to patient admissions.
Manager
McDonald's
05.1986 - 08.1994
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
Business Administration
Salisbury University
Salisbury, MDHigh School Diploma -
Sussex Central High School
Georgetown, DE05.1987
Skills
- Time Management
- Attention to Detail
- Proactive and Self-Motivated
- Critical Thinking
Certification
CHAA certification 04/30/2024
medical insurance billing certification 04/12/2002
Timeline
Financial Clearance Specialist
Beebe Healthcare
01.2012 - Current
Medical Assistant
Paul C Peet MD, PA
01.2005 - 12.2011
Office Manager
Delaware Neurology Associates
12.2000 - 12.2004
Medical Receptionist
Associates In Medicine
03.1998 - 11.2000
Admitting Registrar
Beebe Medical Center
02.1996 - 02.1998
Manager
McDonald's
05.1986 - 08.1994
Business Administration
Salisbury University
High School Diploma -
Sussex Central High School