Pamela Bartels
Boscobel
Summary
Detail-oriented and experienced RN rooted in Wisconsin with 28 years of comprehensive experience working with patients of all ages in a variety of healthcare settings. Expert in utilizing clinical knowledge to assess and evaluate healthcare services and assure appropriate resource allocation. Demonstrated ability to collaborate with multidisciplinary teams to develop services that align with best practices. Proven track record in leading teams and projects to enhance operational efficiency and implementing quality improvement initiatives resulting in improved outcomes by promoting efficient use of healthcare resources while maintaining quality standards. Expert in navigating complex clinical settings, ensuring compliance with regulations, and strong skills in data analysis, documentation, and communication aimed at enhancing operational effectiveness. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Eager to leverage extensive clinical expertise and leadership skills to drive organizational success and assure members receive the most appropriate treatment, care or services.
Overview
29
29
years of professional experience
Work History
RN CLINIC MANAGER
Emplify Health by Gundersen-Boscobel
05.2024 - Current
- Oversight and operations of 3 clinics
- Lead the current team of clinical staff and medical providers
- Lead projects as determined
- Design and implement business strategies to assist the clinic to realize business goals
- Create and apply policies to improve operational efficiency and patient care quality.
- Analyze and report patient data to identify trends, areas of improvement and facilitate decision-making.
- Experience with Medicare and Medicaid regulations
- Review submissions and denials of Medicaid prior authorizations for a variety of services and claims review
- Oversee the department's compliance with legal policies, guidelines and standards
- Establish and maintain effective communication with staff, physicians and community organizations to promote high quality patient care.
- Regulatory compliance
- Verified work of staff against best practices, provide guidance for team members
- Monitor duties assigned to personnel to promote high levels of patient care and efficiency.
- Monitor patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Develop and implement team building activities to foster collaboration and improve employee morale.
- Delegation
- Decision – Making that affects the team and/or the organization
- Lead team through organizational changes
NURSING INSTRUCTOR
Southwest Wisconsin Technical College
01.2018 - Current
- Creating lesson plans that accomplish predefined learning goals
- Lead projects as needed
- Teaching classroom-based courses through lectures and discussions
- Demonstrating techniques and best practices for student learning
- Overseeing clinical practice components of nurse education and training programs
- Coached underperforming students to help meet clinical objectives
- Contributed educational and clinical expertise to help optimize training courses and boost student learning.
- Staying up to date on the latest advances in medicine and changes to best practice standards for patient care
CLINIC MANAGER/REGISTERED NURSE
Sauk Prairie Memorial Hospital and Clinics
02.2009 - 07.2021
- Oversight and operations of 4 clinics
- Lead team
- Lead projects as needed
- Design and implement business strategies to assist with clinic to realize business goals
- Create and apply policies to improve operational efficiencies
- Experience with Medicaid and Medicare regulations
- Review submissions and denials of Medicaid prior authorizations for a variety of services and claims
- Analyze and report data to identify areas of improvement and facilitate decision-making
- Experience with Medicare and Medicaid
- Oversee the department's compliance with legal policies, guidelines and standards
- Establish and maintain effective communication with staff, physicians and community organizations to promote high quality patient care
- Provide feedback on their performance
- Create new policies and procedures and ensure they make staff aware of new changes
- Monitored patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Developed and implemented team building activities to foster collaboration and improve employee morale.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Analyzed and reported patient data to identify areas of improvement and facilitate decision-making.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Delegation
- Decision making that affects the team and/or organization
- Lead team through organizational changes
NURSING ASSISTANT ADJUNCT INSTRUCTOR
Southwest Wisconsin Technical College
01.2017 - 01.2018
- Working with students teaching:
- Creating positive patient experience by assisting patients with bathing, ambulating, feeding and personal and oral hygiene care.
- Maintained excellent care continuity through collaboration with nurses and external healthcare professionals.
- Contributed educational and clinical expertise to help optimize training courses and boost student learning.
- Prepared course materials such as syllabi, homework assignments and handouts for distribution or use within classroom.
- Cared with empathy and compassion to build positive patient and family relationships.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Contributed to overall quality and care of patients by answering calls for help, taking vital signs, and monitoring behavior and physical condition for progress or deterioration.
- Measured and recorded food and liquid intake and output to report changes to medical and nursing staff.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
NURSING ASSISTANT EVALUATOR
American Red Cross
03.2005 - 12.2016
- Completed skill testing of nursing assistant students to become Certified Nursing Assistant and on the Wisconsin Nurse Registry
REGISTERED NURSE (Med/Surg, Emergency Room, Clinic)
Boscobel Area Health Care
01.2009 - 12.2011
- Ongoing patient assessment
- Monitoring patients' vital signs
- Diagnosing the causes of sudden changes in patient condition and giving urgent treatments when required
- Carrying out treatment plans by administering medication
- Assessing diagnostic tests such as electrocardiograms (EKGs) and radiographs (X-rays) and performing them in some circumstances
- Delivering emergency medical care, such as cardiac life support, when patients are in crisis
- Working with Physicians and other members of the care team to revise treatment plans when needed
- Create and maintain incoming patient records
- Work with a team of emergency staff to help patients
- St Joseph’s Hospital and Clinics, Hillsboro, WI Jan 2005 – June 2010, currently PRN
- PRN Health Services, Madison, WI June 2004- Dec 2007
- Vernon Memorial Hospital, Viroqua, WI June 1996 - May 2002
RN CASE MANAGER
Grant County Social Services- Family Care
01.2010 - 01.2011
- Partner with a social services care manager also referred to as a Community Resource Coordinator and collaborate on an ongoing basis regarding the member and their plan.
- Perform face-to-face health-related assessments for members upon enrollment and at least every six (6) months thereafter in the member's setting.
- Coordinate, perform, and track quarterly face-to-face visits and monthly phone contacts.
- Participate in the development and ongoing review and coordination of the member's plan of care.
- Take the lead on all health issues for the members.
- Contact and coordinate with acute and primary care providers.
- Identify and coordinate clinical and functional support needed for the member's health and safety.
- Educate on and promote prevention and wellness and mitigate risk when assessed.
- Document activity and complete paperwork as required.
- Traveling as required
- Work with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Introduced changes to patient care plans based on regular evaluations and patient changes.
- Educated patients and families on disease processes, medications and treatments.
- Provided physical assessments, medication, and chronic disease management to home health patients.
- Coordinated with other healthcare team members to support patient needs.
DIRECTOR OF NURSING SERVICES
Golden Living Center
01.2007 - 02.2009
- Supervising all nursing staff
- Overseeing department budgets
- Reporting to higher management in the healthcare facilities
- Maintaining high standards of care for all patients
- Communicating with doctors, patients, and family members about patient health
- Implementing new procedures and educating Nurses on policies.
Pediatric Registered Nurse
Independent
04.2002 - 07.2007
- Provided care for pediatric patients with disabilities
- Provided basic educational services to parents and guardians on topics such as child growth and development and special needs.
- Aided in designing healthcare plans for pediatric patients based on individual medical needs and living situations.
- Collaborated with multi-disciplinary teams to assess holistic healthcare of pediatric patients.
- Partner with a social services care manager also referred to as a Community Resource Coordinator and collaborate on an ongoing basis regarding the member and their plan.
- Perform face-to-face health-related assessments for members upon enrollment and at least every 6 months
- Coordinate, perform, and track quarterly face-to-face visits and monthly phone contacts.
- Participate in the development and ongoing review and coordination of the member's plan of care.
- Take the lead on all health issues for the members.
- Contact and coordinate with acute and primary care providers.
- Identify and coordinate clinical and functional support needed for the member's health and safety.
- Educate on and promote prevention and wellness and mitigate risk when assessed.
- Document activity and complete paperwork as required.
DIRECTOR OF NURSING SERVICES
Our House Senior Living
03.2005 - 12.2006
- Partner with a social services care manager also referred to as a Community Resource Coordinator and collaborate on an ongoing basis regarding the member and their plan.
- Perform face-to-face health-related assessments for members upon enrollment and at least every 6 months
- Coordinate, perform, and track quarterly face-to-face visits and monthly phone contacts.
- Participate in the development and ongoing review and coordination of the member's plan of care.
- Take the lead on all health issues for the members.
- Contact and coordinate with acute and primary care providers.
- Identify and coordinate clinical and functional support needed for the member's health and safety.
- Educate on and promote prevention and wellness and mitigate risk when assessed.
- Document activity and complete paperwork as required.
- Maintaining high standards of care for all patients
- Create, Implement new policy and procedures.
RN CARE MANAGER FAMILY CARE
Richland County
01.2003 - 03.2005
- Partner with a social services care manager and collaborate on an ongoing basis regarding the member and their plan.
- Perform face-to-face health-related assessments for members upon enrollment and at least every six (6) months thereafter in the member's setting.
- Coordinate, perform, and track quarterly face-to-face visits and monthly phone contacts.
- Participate in the development and ongoing review and coordination of the member's plan of care.
- Take the lead on all health issues for the members.
- Contact and coordinate with acute and primary care providers.
- Identify and coordinate clinical and functional support needed for the member's health and safety.
- Educate on and promote prevention and wellness and mitigate risk when assessed.
- Document activity and complete paperwork as required.
- Traveling as required
- Work with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Introduced changes to patient care plans based on regular evaluations and patient changes.
- Educated patients and families on disease processes, medications and treatments.
- Provided physical assessments, medication, and chronic disease management to home health patients.
- Coordinated with other healthcare team members to support patient needs.
- Complete RAD or appropriate decision-making tool as needed
- Determined and addressed individual home care needs by completing detailed assessments and reviewing documentation.
REGIONAL HEALTH SERVICES ADMINISTRATOR CLINIC
America Service Group
07.1996 - 12.2003
- Oversight and Operations of 5 clinics in Wisconsin. Responsible for startup, coordination and management of healthcare services in 5 other states representing the organization in discussions and ensuring quality care was provided
- Design and implement business strategies to assist the clinic to realize business goals
- Oversee the department's compliance with legal policies, guidelines and standards
- Ensure departments have sufficient and qualified personnel
- Organize and run all patient care or administrative operations and programs
- Ensure all medical records and other hospital documentation are current and within state and federal laws
- Perform quarterly and annual employee reviews and provide feedback on their performance to help motivate their dedication to professional goals
- Plan and manage the clinic's budget and approve payroll
- Act as a connection between patients, their families and additional care staff
- Oversee daily clinic operations
- Create new policies and procedures and ensure they make staff aware of new changes
- Supervise staff and complete routine performance reviews
- Ensure the healthcare facility is following provincial/territorial and federal healthcare regulations
Education
Doctor of Nursing Practice - Professional Leadership
American Sentinel
Aurora, CO08.2022
Master of Science Nursing - Healthcare Administration
American Sentinel
Aurora, CO05.2014
Bachelor of Science Nursing - Nursing
Viterbo University
05.2005
Associate Degree Nursing - undefined
SWTC
05.1996
Skills
- Comprehensive understanding of clinical practices
- Team leadership and management
- Strategic project planning
- Project leadership
- Resource optimization
- Long-term strategic planning
- Data interpretation
- Strategic goal setting
- Organizational change management
- Policy formulation and implementation
- Program development
- Task delegation
- Critical thinking expertise
- Strong verbal communication
- Team collaboration
- Guideline implementation
- Efficient resource allocation
- Financial resource allocation
- Operational efficiency management
- Proficient in software applications
Timeline
RN CLINIC MANAGER
Emplify Health by Gundersen-Boscobel
05.2024 - Current
NURSING INSTRUCTOR
Southwest Wisconsin Technical College
01.2018 - Current
NURSING ASSISTANT ADJUNCT INSTRUCTOR
Southwest Wisconsin Technical College
01.2017 - 01.2018
RN CASE MANAGER
Grant County Social Services- Family Care
01.2010 - 01.2011
CLINIC MANAGER/REGISTERED NURSE
Sauk Prairie Memorial Hospital and Clinics
02.2009 - 07.2021
REGISTERED NURSE (Med/Surg, Emergency Room, Clinic)
Boscobel Area Health Care
01.2009 - 12.2011
DIRECTOR OF NURSING SERVICES
Golden Living Center
01.2007 - 02.2009
NURSING ASSISTANT EVALUATOR
American Red Cross
03.2005 - 12.2016
DIRECTOR OF NURSING SERVICES
Our House Senior Living
03.2005 - 12.2006
RN CARE MANAGER FAMILY CARE
Richland County
01.2003 - 03.2005
Pediatric Registered Nurse
Independent
04.2002 - 07.2007
REGIONAL HEALTH SERVICES ADMINISTRATOR CLINIC
America Service Group
07.1996 - 12.2003
Master of Science Nursing - Healthcare Administration
American Sentinel
Bachelor of Science Nursing - Nursing
Viterbo University
Associate Degree Nursing - undefined
SWTC
Doctor of Nursing Practice - Professional Leadership
American Sentinel