Pamela Batista

Evergreen Hardwood Floors, Inc., Sunnyvale, CA

• Sales Representative
• Manage incoming and outgoing telephone calls
• Provide information on flooring products
• Follow up potential clients
• Create estimate and send invoices to clients
• Order flooring products from available vendors

• Assisted customers in selecting furniture based on their style, needs, and budget, providing expert product knowledge.
• Closed daily sales while maintaining a friendly, no-pressure environment that built long-term customer relationships.
• Handled invoicing, delivery scheduling, and after-sale support, ensuring customer satisfaction from purchase to delivery.
• Performed daily maintenance tasks to ensure the showroom was clean, safe, and presentable for customers.

• Coordinated delivery schedules with drivers and dispatch teams to ensure on-time and efficient distribution of goods.
• Organized incoming and outgoing shipments to maximize space and minimize handling time.
• Communicated with suppliers and delivery personnel to resolve delays or discrepancies in a timely manner.
• Maintained a safe, clean, and organized loading dock area.

• Observed guidelines, specifications, and detailed instructions to meet strict operational and maintenance regulations.
• As part of my maintenance cleaning role, I ensure that all areas of the the facility remain clean, safe, and well-maintained.