Pamela Baucum
Winston-Salem,NC
Summary
Proven technical support specialist with a solid track record at Winston-Salem State University, proficient in deploying Banner solutions and enhancing user satisfaction. Expertise in Oracle 19c, combined with strong analytical decision-making skills, facilitates seamless system upgrades and efficient problem resolution. Adept at fostering customer relations, driving substantial improvements in application performance and overall user experience.
Overview
30
30
years of professional experience
Work History
Business & Technology Application Analyst I
Winston-Salem State University
Winston-Salem, NC
04.1995 - Current
- Directed deployment of Banner solutions targeting the Student Accounts Receivables area.
- Provided technical support for applications and users.
- Worked closely with end-users to understand their needs and ensure satisfaction with application features.
- Oversee the integration and administration of the TouchNet system for secure commerce solutions in higher education.
- Maintained interfaces between numerous platforms, including CS Gold and StarRez.
- Troubleshoot and resolve technical and functional issues efficiently.
- Executed system migrations and upgrades, encompassing the transition of the Banner Alumni system from Plus to Banner.
- Built robust validation tables to uphold data accuracy.
- Created and maintained operational packages through procedural programming efforts.
- Provide training and mentorship to new employees and end users.
- Collaborate and communicate with IT teams and clients to enhance system functionalities.
- Provided technical oversight for Alumni, Student Accounts Receivables, and Xtender in Financial Aid workflows.
- Implement and provide technical liaison support for the E-Business Parking system (T2 integration).
- Designed scalable solutions for advanced system tracking and tuning.
- Optimized data visibility by creating customized views for the Web Application group.
- Handled troubleshooting tasks with proficiency in SQL and PL/SQL.
- Assist in implementing and maintaining the Resident Management System (RMS) and IData interfaces.
- Conducted end-user training on the effective use of the GURJOBS system.
- Provide customer service and guidance to clients submitting technical requests.
- Developed and executed scripts for integrating meal plans, dorm assignments, and patron data management.
- Facilitated billing and receivables through an effective role as TouchNet Liaison.
Accounting Technician
Winston-Salem State University
- Coordinated scholarship awarding and disbursement for institutional, foundation, and external scholarship funds
- Acted as Director of the Loan and Scholarship Committee, overseeing fund allocations
- Managed invoice processing for university and external agencies regarding scholarship and grant payments
- Counseled students and parents regarding available scholarship programs
- Developed ad hoc reports for surveys, FISAP reporting, and department-level financial analyses
Education
Master of Science - Computer Science & Information Technology
Winston-Salem State University
05.2020
Certificate in Computer Programming -
Winston-Salem State University
05.1997
Bachelor of Science - Accounting
North Carolina A&T State University
08.1989
Skills
- UNIX (Solaris)
- Mainframe
- VAX servers
- Oracle 19c
- Windows XP
- OpenVMS System Management
- COBOL
- SQL
- PL/SQL
- FOCUS
- WEB FOCUS
- DCL
- Shell scripting
- TOAD
- Ultra Edit
- WTP-WIN FTP
- TechExcel
- TouchNet
- Banner ERP Systems
- Business Analysis
- Analytical Decision-Making
- User Acceptance Testing (UAT)
- Document Library Maintenance
- Technical Support
- Troubleshooting
- System Migrations
- Upgrades
- System Integration
- Interfaces Development
- Training
- Mentoring
- Customer Relations
- End-User Support
Accomplishments
- Led multiple system implementations and migrations, significantly enhancing institutional efficiency.
- Successfully optimized student financial services by integrating TouchNet and Banner.
- Contributed to the digital transformation of WSSU’s financial processes, reducing manual interventions.
- Developed a Check Validation Status portal for students, improving accessibility to enrollment verification.
- Spearheaded the transition to a cashless university, improving financial transaction efficiency.
References
Available upon request.
Professional Affiliations And Development
- Member, Zeta Phi Beta - Nu Tau Zeta Graduate Chapter, 04/1989 - Present
- Regular attendee of TouchNet Conferences and Leadership Training
- Advanced training in SQL, PL/SQL, and Banner ERP Administration
- Continuous education in IT Project Management and Business Analysis
Skills And Technical Proficiency
UNIX (Solaris), Mainframe, VAX Servers, Oracle 19c, Windows XP, Open VMS, UNIX, COBOL, SQL, PL/SQL, FOCUS, WEB FOCUS, DCL, Shell Scripting, TOAD, Ultra Edit, WTP-WIN FTP, TechExcel, TouchNet, Banner ERP Systems, Business Analysis & Decision-Making, User Acceptance Testing (UAT), Document Library Maintenance, Technical Support & Troubleshooting, System Migrations & Upgrades, System Integration & Interfaces Development, Training & Mentoring, Customer Service & End-User Support
References
References available upon request.
Timeline
Business & Technology Application Analyst I
Winston-Salem State University
04.1995 - Current
Accounting Technician
Winston-Salem State University
Master of Science - Computer Science & Information Technology
Winston-Salem State University
Certificate in Computer Programming -
Winston-Salem State University
Bachelor of Science - Accounting
North Carolina A&T State University
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