Summary
Overview
Work history
Education
Skills
Personal Information
Timeline
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Pamela Baxter

Lower Clapton,City of London

Summary

Organised and adaptable professional with a strong background in client services, administration and sales support. Highly experienced in managing communications, coordinating tasks, maintaining accurate records and delivering efficient, detail-oriented support. Seeking a role where I can bring initiative and time management to a team.

Overview

10
10
years of professional experience

Work history

Sales Development Representative

OutSystems
City of London
07.2023 - Current
  • Proactively contacted prospective customers to increase sales.
  • Achieved monthly sales and performance KPIs for improved team success.
  • Increased new business through strategic networking and cold calling.
  • Used active listening and relationship-building skills to assess customer needs, build rapport and deliver viable solutions.
  • Worked alongside the solution architects to deliver technical value in initial calls with prospective customers.
  • Listened to customer problems, objections and concerns, offering tailored solutions.
  • Attended in person events and supported market penetration, working with marketing personnel to optimise campaign performance.

Sales Development Representative - Inbound

ZoomInfo
London, City of London
11.2022 - 06.2023
  • Consistently met or exceeded monthly targets. Hitting 245% target in my first month.
  • Employed solution-based selling technique to communicate value proposition to prospects.
  • Used initiative to start multi-threading to convert leads and boost revenue.
  • Overcome objections in order to convert leads.
  • Prioritized work load ensuring emails and diary management is effective and efficient.

Senior Mortgage Helpline Specialist

TORC
Berkhamstead, Hertfordshire
11.2019 - 10.2022
  • Lead morning conference calls with the team, allocate tasks and monitor workload to ensure company standards were met.
  • Consult with clients for purchase, re-mortgage and business ventures in an inbound and outbound call centre environment.
  • Appraise income capacity, credit stature and underwriting standards with the whole intermediary market to regulate possible lenders and products for individual client needs.
  • Successfully mentored and trained team members to consistently achieve their monthly targets.
  • Built professional relationships with builders, development staff and customers by attending site launches and events nationwide .
  • Progressed to Senior position within 18 months working at TORC24.

Claims Advisor

The Auto Group
Hemel Hempstead, Hertfordshire
01.2017 - 10.2019
  • Liaised with company engineer to to identify fraudulent and unwarranted claims.
  • Evaluated damages, employing mechanical awareness and research skills to correctly determine compensation amount.
  • Refusing claims over the phone and in writing with customers with detailed explanation.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Maintained up-to-date knowledge of product and service changes.

Optical Assistant

Vision Express
Hemel Hempstead, Hertfordshire
09.2015 - 01.2017
  • 1-1 customer interaction when I carried out pre-examination tests and ensured patient details were correct.
  • Performed and recorded accurate frame measurements prior to dispensing glasses to ensure customer suitability.
  • Advised customers on spectacle and sunglass choices based on prescription, style and budget to encourage repeat business and guarantee satisfaction.
  • Performed accurate cash counts at store opening and closing.

Education

John F Kennedy Catholic School
Hemel Hempstead
07.2014

Skills

  • Client relations
  • Customer satisfaction
  • Product knowledge
  • Team building expertise
  • Highly organised
  • Excellent listening skills
  • Self-motivated
  • Oral and written communication
  • Interpersonal skills
  • Customer rapport

Personal Information

I am a hard-working, punctual individual and an over overachiever. I consider myself a team player who is always willing to help others as much as possible and work well within a team as well as independently. I have a keen eye for detail and always ensure all targets are exceeded to best of my ability. I have excellent communication skills and am able to stay composed when under pressure. I feel confident using my initiative in all situations, if I require guidance, I quickly learn from the advice and direction given.

Timeline

Sales Development Representative

OutSystems
07.2023 - Current

Sales Development Representative - Inbound

ZoomInfo
11.2022 - 06.2023

Senior Mortgage Helpline Specialist

TORC
11.2019 - 10.2022

Claims Advisor

The Auto Group
01.2017 - 10.2019

Optical Assistant

Vision Express
09.2015 - 01.2017

John F Kennedy Catholic School

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Pamela Baxter