Pamela Bell
Jamestown,NC
Summary
Dynamic and results-oriented professional with extensive experience in educational settings, notably with Wake County Public Schools. Excelled in lesson development and classroom management, enhancing student inclusion and engagement. Proven track record in fostering collaborative teamwork and building strong relationships. Skilled in CPR and first aid, ensuring a safe learning environment. Achieved significant improvements in learning outcomes through innovative project-based learning strategies.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Instructional Assistant
Wake County Public Schools
10.2021 - Current
- Supported 18 students learning objectives through personalized and small group assistance.
- Delivered curriculum in both one-on-one lessons and group learning environments.
- Provided support during classes, group lessons, and classroom activities.
- Collated classroom materials to help teachers prepare for daily instruction and activities.
Customer Service Representative
ContinuumGlobal
10.2012 - 10.2021
- Responded to customer requests for products, services, and company information.
- Responded proactively and positively to rapid change.
- Promptly responded to over 50 inquiries and requests from prospective customers.
- Documented and detailed calls and complaints using call center's CRM database.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Assistant Preschool Teacher
Primary Beginnings
09.2009 - 10.2012
- Encouraged 18 children to interact with each other and participate in group activities.
- Maintained tidy and clean classroom consistent with safety and health standards.
- Observed 18 children to identify individuals in need of additional support and developed strategies to improve assistance.
- Assisted teacher with developing creative program suitable for preschool children.
Preschool Director
Children's University of Chapel Hill
03.2009 - 09.2009
- Established school policies and communicated to staff and parents for well-coordinated and high-quality daily operations.
- Supervised 20 teaching staff and resolved issues.
- Oversaw interview and hiring process of classroom personnel for selection of high-quality teachers and staff.
- Hired and trained new preschool employees.
- Collaborated with other administrators to assess program and staffs' needs to develop cost-effective budgets.
- Evaluated staff and offered guidance to enhance knowledge, skills, and professional development to optimize learning environment.
Childcare Assistant Teacher
Primrose Schools
04.2007 - 03.2009
- Engaged with children on individual basis to build positive relationships and promote learning.
- Observed 15 children to identify individuals in need of additional support and developed strategies to improve assistance.
- Communicated regularly with parents about daily activities and behaviors.
- Documented daily food attendance, enrollments and withdraws and monthly food claims in state-regulated system.
Lead Preschool Teacher
Leathers/Meachem HeadStart
01.2004 - 04.2007
- Applied play-based strategies to provide diverse approaches to learning.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Allowed for ample outdoor discovery time in schedule each day.
- Assisted and supervised 18 children through entire school day.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Planned educational opportunities based on children's interests.
- Submitted weekly lesson plans.
Education
Bachelor of Science - Health Education
North Carolina Central University
Durham, NC12-1994
Skills
- Classroom inclusion
- Classroom support
- Student inclusion
- Lesson development
- Teacher support
- Project-based learning
- CPR and first aid
- Verbal and written communication
- Relationship building
- Collaborative teamwork
- Classroom management
- Lesson planning
Certification
- NC Credentials I and II
- Early Childhood Administration I and II
- NC Early Childhood Administration Credentials Level III-January 2004
- CDA Certification-June 2024
Timeline
Instructional Assistant
Wake County Public Schools
10.2021 - Current
Customer Service Representative
ContinuumGlobal
10.2012 - 10.2021
Assistant Preschool Teacher
Primary Beginnings
09.2009 - 10.2012
Preschool Director
Children's University of Chapel Hill
03.2009 - 09.2009
Childcare Assistant Teacher
Primrose Schools
04.2007 - 03.2009
Lead Preschool Teacher
Leathers/Meachem HeadStart
01.2004 - 04.2007
- NC Credentials I and II
- Early Childhood Administration I and II
- NC Early Childhood Administration Credentials Level III-January 2004
- CDA Certification-June 2024
Bachelor of Science - Health Education
North Carolina Central University
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