Summary
Overview
Work History
Education
Skills
Timeline
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Pamela Bell

Birmingham

Summary

Adept at fostering team well-being and securing facilities, I enhanced safety protocols and relationship-building at Bwwb. Skilled in CCTV monitoring and adept in conflict resolution, my background checks and emergency response collaborations significantly contributed to a safer environment.

Overview

3
3
years of professional experience

Work History

Security Console Operator

Bwwb
05.2024 - Current
  • Fostered a positive work environment among team members by addressing any concerns promptly and advocating for their well-being within the organization.
  • Conducted routine inspections of physical security measures, making recommendations for improvements where necessary.
  • Contributed to a secure facility by conducting thorough background checks on all personnel requesting access.
  • Cultivated strong relationships with local first responders, facilitating rapid assistance when required during emergency situations at the facility.

CCR Operator

Conduent Business Services
03.2023 - 06.2024
  • Demonstrated adaptability by rapidly learning new software tools required for CCR operation management.
  • Built strong relationships with colleagues across departments, facilitating seamless communication channels vital for effective teamwork during complex problem-solving tasks.
  • Participated in regular performance review meetings, actively seeking feedback from management personnel as a means to identify areas for personal development.

Customer Service Representative

ContinuumGlobal
01.2022 - 06.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Health Information Technologies - Science

Grace Cristian Academy
Jasper, AL
09.2017

Skills

  • CCTV monitoring
  • Fire safety
  • Control room operations
  • Vehicle inspection
  • Security protocols
  • Perimeter security
  • Data privacy
  • Asset protection
  • Security training
  • Security risk assessment
  • Visitor management
  • Radio communication

Timeline

Security Console Operator

Bwwb
05.2024 - Current

CCR Operator

Conduent Business Services
03.2023 - 06.2024

Customer Service Representative

ContinuumGlobal
01.2022 - 06.2023

Health Information Technologies - Science

Grace Cristian Academy

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Pamela Bell