Pamela Bell
Bartlett,TN
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Advanced Systems
03.2012 - 05.2025
- Provided quality customer service in a high-volume call center setting.
- Managed inbound sales inquiries related to products and promotions and quickly established rapport with customers over the phone.
- Placed orders and corrected any needed corrections on the customer's account. Resolved any of the customers issues, in a timely fashion.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative/Banking Rep
Regions Bank
10.2007 - 02.2012
- Managed high-volume calls, in a call center, providing accurate and timely assistance for customer's accounts. Processed customer transactions efficiently and accurately, adhering to banking policies and procedures to ensure compliance and security. Promoted and cross-sold banking products and services to meet customer needs.
Education
Diploma -
Melrose High School
Memphis, TN01.1996
Skills
- Customer service
- Technical Support
- CRM Software
- Troubleshooting
- Conflict Resolution
- Product sales
- Order Management
- Call center experience
- Microsoft Office Suite
- Quality assurance
- Data entry
Timeline
Customer Service Representative
Advanced Systems
03.2012 - 05.2025
Customer Service Representative/Banking Rep
Regions Bank
10.2007 - 02.2012
Diploma -
Melrose High School
Similar Profiles
Wesley RodriguezWesley Rodriguez
Pipefitter at Advanced SystemsPipefitter at Advanced Systems
Bishwash SapkotaBishwash Sapkota
Commissioning/Operation Engineer at Walmart Advanced Systems & Robotics (Contract through Apex Systems LLC)Commissioning/Operation Engineer at Walmart Advanced Systems & Robotics (Contract through Apex Systems LLC)
Subash ASubash A
Assistant Manager - Operations at TATA ADVANCED SYSTEMS LIMITEDAssistant Manager - Operations at TATA ADVANCED SYSTEMS LIMITED
Chris SchirmerChris Schirmer
Beer Buyer/Manager at Joe's Wine and LiquorBeer Buyer/Manager at Joe's Wine and Liquor
Tiara L SmithTiara L Smith
Advisor 2 at United Health CareAdvisor 2 at United Health Care