PAMELA BELLAMY
Norcross,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
23
23
years of professional experience
Work History
Casualty Agent
TTEC/USAA Insurance Property
Duluth, GA
05.2019 - Current
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Met with customers to provide information about available products and policies.
- Finalized sales and collected necessary deposits.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Increased customer satisfaction by resolving Property and Casualty Insurance policy issues.
Mart Office Manager
America’s Car
Troy, AL
11.2016 - 01.2019
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Compared vendor prices and negotiated for optimal savings.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Coached new hires on company processes while managing employees to achieve maximum production.
Salon Proprietor
Studio Bella, Shaker
Shaker Heights, OH
05.2013 - 09.2016
- Devised processes to boost long-term business success and increase profit levels.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Developed and managed relationships with vendors and suppliers.
- Provided customer service on accounts and resolved problems.
- Optimized team hiring, training and performance.
- Consulted with customers to assess needs and propose optimal solutions.
- Provided full-service to clients: Hair Care, Skin Care and Nails.
College Administrative Assistant
Bryant and Stratton
Eastlake, OH
11.2011 - 06.2012
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Created detailed expense reports and requests for capital expenditures.
Nails Master Stylist/Manager
Geno’s Hair, Shaker
, OH
03.2003 - 05.2013
- Recommended service and product enhancements to improve overall customer satisfaction and boost sales potential.
- Managed administrative aspects of sales by recording inventory, accepting customer payments and inputting daily sales logs.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Scheduled employees to maintain adequate coverage during business hours.
- Provided full-service to clients: Hair care, Skin care, and Nails.
CGI Outreach Coordinator
IMRglobal-ORION
Cleveland, OH
02.1999 - 03.2003
- Established and implemented sustainable and diverse funding strategies to support financial and operational objectives of organization.
- Pursued quarterly growth targets through strong leadership, analysis, problem-solving, team building and coaching.
- Scheduled regular outreach exhibitions and educated employees on presentations.
- Developed network relationships with industry professionals to enhance community awareness and promote services.
Education
Cosmetology & Cosmetology Instructors Licenses - Cosmetology
Beatrice Beauty Academy
03.2003
Data Processing
Miami Dade Community College
High School Diploma -
Jane Addams Business Careers Center
06.1988
Skills
- Verbal and Written Communication
- Insurance Customization
- Time Management
- CRM Software
- Critical Thinking
- Financial Needs Assessment
- Administrative Functions
- Customer Complaint Resolution
- Data Entry
- Customer Billing
Timeline
Casualty Agent
TTEC/USAA Insurance Property
05.2019 - Current
Mart Office Manager
America’s Car
11.2016 - 01.2019
Salon Proprietor
Studio Bella, Shaker
05.2013 - 09.2016
College Administrative Assistant
Bryant and Stratton
11.2011 - 06.2012
Nails Master Stylist/Manager
Geno’s Hair, Shaker
03.2003 - 05.2013
CGI Outreach Coordinator
IMRglobal-ORION
02.1999 - 03.2003
Cosmetology & Cosmetology Instructors Licenses - Cosmetology
Beatrice Beauty Academy
Data Processing
Miami Dade Community College
High School Diploma -
Jane Addams Business Careers Center
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