PAMELA BENSON
Irvington,NJ
Summary
Dedicated and Result-oriented customer service professional with a proven track record of delivering exceptional service focusing on empathy & problem solving.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Stockbridge LLC
Maplewood, NJ
08.2024 - Current
- Receive inbound calls and make outbound calls to provide optimal customer satisfaction.
- Maintain detailed records of customer interactions, transactions and comments for future reference.
- Provide exceptional customer service to ensure customer satisfaction.
- Conduct regular follow-up calls with customers after resolving their issues.
- Provide accurate information about products and services to customers.
- Resolve customer complaints promptly and efficiently.
- Answer customer inquiries via phone, email, and chat.
- Resolve complex problems by working with other departments to provide solutions that meet customer needs.
Cash Operations Manager
Diamond Bank Plc
Lagos, Nigeria
04.2012 - 12.2022
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Conducted regular audits of cash drawers to ensure compliance with company policies and procedures.
- Processed incoming payments, including checks and electronic fund transfers.
- Verified the accuracy of cash drawer contents at beginning and end of shift.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Reviewed monthly statements from banks for accuracy and timely resolution of any discrepancies.
- Maintained accurate cash balances and reconciled discrepancies.
- Monitored all cash handling activities to ensure adherence to internal control procedures.
Customer Service Officer
Skye Bank Plc
Lagos, Nigeria
10.2007 - 01.2012
- Provided excellent customer service by responding to inquiries in a timely and efficient manner.
- Responded to customer inquiries and resolved account issues.
- Maintained records of all cash transactions, deposits, withdrawals, and reconciliations.
- Ensured that all bank-owned ATM machines were compliant with applicable laws and regulations.
- Monitored customer feedback regarding ATM services and addressed any complaints in a professional manner.
- Conducted regular maintenance on ATMs including cleaning, restocking paper rolls and refilling coin cassettes.
Education
Bachelor of Science - Mass Communication
Covenant University
Nigeria07-2006
Skills
- Excellent Communication
- Empathy
- Active Listening
- Call Center etiquette
- Pay attention to details
- Complaint Resolution
- Proficient in MS Office & CRM systems
- Follow up skills
- Problem Solving
- Multitasking
Certification
- Certificate of National Service (2006-2007)
- Basic Certificate in Entrepreneurship from The Edge Business School (2013)
References
References available upon request.
Timeline
Customer Service Representative
Stockbridge LLC
08.2024 - Current
Cash Operations Manager
Diamond Bank Plc
04.2012 - 12.2022
Customer Service Officer
Skye Bank Plc
10.2007 - 01.2012
Bachelor of Science - Mass Communication
Covenant University
- Certificate of National Service (2006-2007)
- Basic Certificate in Entrepreneurship from The Edge Business School (2013)
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