Pamela Benton
Winston-Salem,NC
Summary
- Providing good communication skills and adequate knowledge of medical terminology as it relates to the patients
- Scheduling appointments and organizing over 500 medical records
- Collect and manage data for the end of your pilot programs
- Excellent personal relationships skills working with head administrators within the School District
- Responsibility for the daily operation fo the Student Health Center at Mineral Springs School
Overview
33
33
years of professional experience
1
1
Certification
Work History
Patient Services Representative
Winston-Salem Forsyth County Schools
11.1999 - Current
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Implemented effective time management strategies that allowed me to balance multiple responsibilities, resulting in improved productivity and patient satisfaction.
- Improved patient satisfaction by efficiently managing appointment scheduling and coordinating follow-up care.
- Conducted pre-registration tasks including verifying insurance eligibility requirements were met before scheduled appointments.
- Served as a key point-of-contact between physicians, nurses, technicians, administrators, other professionals involved in the provision of quality medical services.
- Responded to inquiries by directing calls to appropriate personnel.
- Trained new staff on filing, phone etiquette and other office duties.
- Provided excellent customer service to patients and medical staff.
- Increased efficiency of office operations through proper management of medical records and filing systems.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
Income Maintenance Caseworker
Forsyth County Department of Social Services
06.1992 - 10.1999
- Streamlined application processes by implementing efficient filing and tracking systems for income maintenance cases.
- Gathered information via telephone, mail, or in person from clients applying for assistance.
- Enhanced client satisfaction by providing timely and accurate information regarding benefits eligibility and program requirements.
- Managed a large caseload of diverse clients, prioritizing tasks effectively to meet deadlines and maintain organized case files.
- Conducted thorough interviews with clients to assess their needs and determine appropriate services or referrals.
- Determined if applicants met eligibility for public assistance programs.
- Maintained up-to-date knowledge of federal, state, and local regulations governing income maintenance programs to ensure compliance.
- Assisted clients with completion of applications and paperwork.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Ensured client confidentiality through strict adherence to privacy policies when handling sensitive personal information.
- Provided compassionate support to clients facing challenging life circumstances while helping them navigate the income maintenance system.
Education
Bachelor of Science - Business Administration
Greensboro College
Greensboro, NC04-1987
Skills
- Insurance verification
- Customer service experience
- Patient registration
- Verbal communication
- Electronic health records
- Reliability
- Telephone etiquette
Certification
- Diversity and Inclusion in the Workplace Certificate – Various Providers.
- Basic Life Support Certification (BLS)
- NC Driver's License
Timeline
Patient Services Representative
Winston-Salem Forsyth County Schools
11.1999 - Current
Income Maintenance Caseworker
Forsyth County Department of Social Services
06.1992 - 10.1999
- Diversity and Inclusion in the Workplace Certificate – Various Providers.
- Basic Life Support Certification (BLS)
- NC Driver's License
Bachelor of Science - Business Administration
Greensboro College
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