PAMELA BETTISON
Chicago,IL
Summary
Service-oriented Event Planner with a 25 year + background in Customer Service. Core competencies include Time Management, Problem Solving and Active Listening as well as excellent communication skills. Handle tasks with accuracy and efficiency.
Overview
12
12
years of professional experience
Work History
3rd Shift Manager Hotel Operations
United Airlines
01.2024 - 09.2025
- The Scheduler handles the day-to-day assigning of crew rooms and transportation for Pilots and Flight Attendants that are primarily driven by unscheduled changes to flight schedules. This will be accomplished mainly by Pilot/Flight Attendant CBA, FAR and FAA guidelines. This requires a high-level of customer service and collaboration with partners and vendors. A high-level of creative thinking will be required to address in the moment operational issues and complexities
- Monitor and complete daily operations of unassigned hotel and transportation requirements by use of system alerts. Correct contractual violations of layover hotel assignments caused by irregular operations/reassignments to maintain on-time departures and meet financial objectives. Work closely with Onboard Crew Scheduling, Flight Operations Crew Scheduling, SOC, and station operations to accommodate equipment substitutions. Coordinate and communicate crew change information to minimize flight delays or cancellations. Keep supervisors advised of pertinent operational information.
- Accomplish operational and financial objectives for on-time performance and hotel/transportation needs in a customer centric manner while promoting quality of life for our crew while ensuring compliance with both the AFA and ALPA agreements when assigning hotel rooms and ground transportation.
- Support flight crews and suppliers to resolve questions specific to hotel or transportation issues that are not covered in the pairing information. Maintain the HOME system to ensure accuracy and record all aspects of hotel/transportation information. Assist with HOME automation testing, identify errors and propose solutions to appropriate personnel.
- Optimize daily and monthly hotel and transportation supplier inventories through reuse or cancellation of vacancies to ensure financial objectives are met including the gain-sharing program. Collaborate with both Pilot/Flight Attendant Crew Scheduling, and Charter Sales to develop optimum hotel/transportation assignments for extra lift, TDY, Flight Test Pilots, commercial and military charters.
- Implement the appropriate number of hotel bookings as needed to protect the operation during irregular/unplanned events at the lowest available rate at time of booking. Proactively communicate potential sellout cities due to seasonality or special events. Maintain appropriate telephone availability to meet accurate customer service levels and performance against goals.
3rd Shift Night Auditor-Guest Service Representative
Marriott International
08.2013 - 12.2023
- Greet, register, and assign rooms to guests of hotels or motels.
- Verify customers' credit, and establish how the customer will pay for the accommodation.
- Issue room keys and escort instructions to bellhops.
- Contact housekeeping or maintenance staff when guests report problems.
- Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
- Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
- Keep records of room availability and guests' accounts, manually or using computers.
- Review accounts and charges with guests during the check-out process.
- Compute bills, collect payments, and make change for guests.
- Record guest comments or complaints, referring customers to managers as necessary.
- Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
Education
No Degree - Computer And Information Systems
DeVry Institute
Chicago, ILSkills
- Customer service focus
- Workplace safety
- Staff training and development
- Scheduling expertise
Timeline
3rd Shift Manager Hotel Operations
United Airlines
01.2024 - 09.2025
3rd Shift Night Auditor-Guest Service Representative
Marriott International
08.2013 - 12.2023
No Degree - Computer And Information Systems
DeVry Institute