Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
19
19
years of professional experience
Work History
Realtor
SELF EMPLOYED
01.2017 - Current
Assist real estate agents in the management and process of creating a listing, marketing, photography all the way through closing
Prepare market analysis statistics, bid presentation for buyers & sellers, research listings, set up home inspections
Design & implement effective marketing strategies, social media, flyers, direct mail
Promote sales through advertising; host open house events, print & social media
Establish positive flow of communication with agents, clients, attorneys, and all personnel involved in closing transactions
Negotiate contracts with agents representing buyers and sellers
Educate sellers and buyers concerning the process of the sale or purchase of a home
Facilitate the closing process on behalf of the clients and insured that all parts of the contracts are met prior to closing.
VP Marketing
LendingPoint
01.2015 - 01.2017
Responsible for developing and implementing a cohesive marketing plan to increase acquisition and brand awareness
Design, implement and monitor effective marketing strategies that align with our business goals
Strategize, create and implement acquisition channels
Prepare regular reports and presentations on marketing metrics for executives
Conduct market analysis to identify challenges and opportunities for growth
Collaborate with Sales and Business Development to define effective sales channels
Develop and manage the marketing budget.
Direct Mail Manager
Impact partnership
01.2014 - 01.2015
Responsible for the timely completion and successful execution of direct marketing campaigns for acquisition and retention
Analyze response data, based art, data filters, among many other data points
Develop strategic plan and implement custom DM reservation codes and landing pages to increase response rates
Create heat maps by region/state and provide scientific reports to the leadership team and advisors
Purchase lists and promote artwork based on historical data as well as offer test options
Execute approved pieces and lists and provide to mail house for distribution
Maintain all aspects of campaigns, including production, workflow, legal compliance, scheduling, targeting/list strategy, campaign test design (test and control, factorial design, sampling, etc.) and post campaign analysis
Manage a team to facilitate the weeks orders for timely execution
Analyze DM budget and negotiate cost savings with vendors.
Direct Marketing Specialist
CAPITAL ACCESS NETWORK, INC.
01.2009 - 01.2013
Responsible for the timely completion and successful execution of direct marketing campaigns for acquisition and retention departments
Coordinate and implement promotional pieces to produce high quality leads and results
Maintain all aspects of campaigns, including production, workflow, legal compliance, scheduling, targeting/list strategy, campaign test design (test and control, factorial design, sampling, etc.) and post campaign analysis
Coordinate promotional codes and system changes
Import/Export process for lead purchase, suppression and reporting purposes
Prepare and deliver internal communications and training to sales floor on campaigns and CRM usage
Implement and manage email blasts for distribution to prospects and clients
Participate in creative process, including concept, messaging, design, proofing and approvals
Responsible for maintaining an efficient production schedule and calendar for each campaign
Create implement and maintain a companywide marketing campaign calendar.
Marketing Coordinator
PROJECT SUCCESS, INC.
01.2006 - 01.2009
Developed and implemented promotional and marketing strategies for the branding & re-branding of PSI’s products and services
Supported the president in an executive assistant role as well as the planning and execution of several corporate conferences and events
Created awareness of the new company name
Created new corporate theme with logo, letterhead, website and all collateral materials
Promoted branding of products and services
Implemented and managed email blasts and newsletters for distribution to prospects and clients
Planned and executed multiple corporate events yearly
Assisted president with travel arrangements, general office management duties; execute consolidation of two offices to one corporate office.
Education
Kennesaw State University
Kennesaw, GA
12.2000
No Degree - Business Administration
University of Cincinnati
Cincinnati, OH
Skills
Pricing negotiation
Purchase agreement management
Closing support
Sales negotiation
Administrative Support
Data Entry
Call Management
Report Generation
Data Collection
Scheduling
Inbound and Outbound Calling
Critical Thinking
CRM Software
Customer Relations
Problem Resolution
Accomplishments
Managed 12 Million dollar marketing budget while generating a 6% response rate and $1 million in sales monthly through the organic channel
Created marketing automation workflows and email campaigns that generated 22% open rates and 5.7% click through rates.
Led delivery of national Super Bowl campaign for fintech startup concept to launch in 5 days
Daily use of data science to append and model large marketing databases using Experian Mosaics