Summary
Overview
Work History
Education
Skills
Special Interests
Timeline
Generic

Pamela Black

Summary

Results-oriented leader specializing in workflow organization and resource coordination to achieve ambitious objectives. Known for a resilient problem-solving approach and a strong ability to address operational challenges. Exceptional decision-making and team-building skills foster an environment of open communication and collaboration.

Overview

28
28
years of professional experience

Work History

Production Manager

Floor Coverings International
Kennesaw, GA
01.2020 - 01.2022
  • Enhanced annual production sales by over $300K through efficient material and floor management operations.
  • Executed strategic sourcing initiatives to enhance value and reduce expenses through a network of 18 flooring providers.
  • Project-managed material deliveries, job-site locations, and six teams of contractors to deliver timely, and profitable project completion.
  • Successfully managed the Office Manager and two salespeople, delivering well-communicated expectations, goals, and objectives.
  • Directed spending practices for optimal fiscal management.
  • Payroll management.

Homemaker

Black Household Company
Marietta, GA
01.2003 - 01.2020
  • Childhood Development – Managed the physical, social, emotional, and educational development of three children.
  • Educational Supervision - Children consistently excelled in education, with accomplishments in the Honor Roll, Perfect Attendance, and Athletic Accomplishments. Graduating Academic Achievements: 3.2 GPA, 3.76 GPA, 4.25 GPA.
  • Finance Management – Successful household management of $10k to $20k monthly, inclusive of goal setting, objective achievement, and management and responsibilities of fiscal efficiency.
  • Successfully navigated seven home relocations, project management, and moving services, including New Hampshire, Virginia, California (two), Illinois, Texas, and Georgia.
  • Project management is instrumental in the effective management of all household activities, including children’s activities, active participation in the PTA, laundry, cooking, cleaning, entertainment, lawn care, etc.

Area Parts Manager

General Motors Corporation
Detroit, MI
01.1998 - 01.2003
  • Affected change within the District of seventeen General Motors' dealerships, specific to Parts and Service Departments, ensuring brand compliance through effective market area advertising, merchandising, and promotional initiatives.
  • Utilized business and inventory management tools, systems, and experience to assess parts departments, while creating recommendations and action plans for the improvement of inventory effectiveness, profitability, and parts availability processes.
  • Perpetually achieved Total Parts & Accessories objectives totaling $10M - $20M in annual sales while succeeding in product and program enrollments. Finished first in the country in 2000 and 2001. Awarded trips to St. Lucia, West Indies, and Provence, France, for achievements.
  • Utilized General Motors and Dealer System Provider software applications to effectively build persuasive business cases that directed market area strategies and sales.
  • Created, analyzed, and communicated Dealer Business Planning processes within the district to achieve sales, customer retention, and inventory turn objectives.
  • Facilitated on-site training of Parts Department and other Fixed Operations personnel regarding General Motors business, as well as consistently managed and enrolled dealership employees in appropriate training for added success.

Accessory Return Specialist

Electronic Data Systems (EDS)
Swartz Creek, MI
01.1994 - 01.1998
  • Responsible for authorizing accessory returns for General Motors dealerships.
  • Resolved issues related to customer billing discrepancies and pricing concerns.
  • Scheduled and facilitated monthly meetings.
  • Guided new hires in mastering processes of the Accessory Return Program.

Ship direct
  • Handled emergency orders for a range of General Motors components including accessories, engines, axles, and chemicals.
  • Played a key role in the onboarding process by advising and motivating recruits.

Customer Contact Representative

  • Functioned as a liaison between General Motors dealers and General Motors departmental groups by expediting critical parts and providing key promise information to ensure customer satisfaction.
  • Addressed difficult client complaints while serving as secondary team leader.

Education

Bachelor of Arts Degree - Communication

Saginaw Valley State University
Saginaw, MI
01.1992

Skills

  • Production management
  • Driving strategic initiatives
  • Inventory management
  • Financial resource management
  • Active listening
  • Client relationship management (CX)
  • Effective team collaboration
  • Staff onboarding and training
  • Strong verbal and written communication
  • Expense management
  • Effective problem solving
  • Cost reduction and fiscal efficiency

Special Interests

  • Artist – Featured art during Tarrant County, TX Art Show & Exhibits.
  • Displayed art (acrylics & mixed media) during various exhibitions throughout Southern California.
  • Passionate about plant-based eating for the health of our bodies and our planet.

Timeline

Production Manager

Floor Coverings International
01.2020 - 01.2022

Homemaker

Black Household Company
01.2003 - 01.2020

Area Parts Manager

General Motors Corporation
01.1998 - 01.2003

Accessory Return Specialist

Electronic Data Systems (EDS)
01.1994 - 01.1998

Ship direct

Customer Contact Representative

Bachelor of Arts Degree - Communication

Saginaw Valley State University

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Pamela Black