Pamela Blair
Hendersonville,TN
Summary
Efficient Cash Application Specialist known for high productivity and ability to complete tasks swiftly. Specialized skills include accurate financial reporting, effective account reconciliation, and adept use of payment processing software. Strengths in communication, problem-solving, and time management ensure success in managing transactions and customer inquiries with professionalism and precision.
Overview
14
14
years of professional experience
Work History
Cash Application Specialist
Discipleship Ministries
Nashville, TN
12.2014 - Current
- Reviewed and applied customer payments to accounts using Lockbox, ACH, checks and wire transfers.
- Processed credit card payments utilizing the appropriate payment processor.
- Researched discrepancies between customers' payments and invoices.
- Reconciled customer accounts by confirming outstanding balances due.
- Assisted in preparing daily bank deposits of all incoming payments.
- Maintained accurate records of cash receipts and applications on a daily basis.
- Provided excellent customer service to internal and external customers regarding payment inquiries.
- Investigated returned items such as NSF checks or incorrect payments.
- Assisted with month end closing activities related to cash application.
- Worked closely with Accounts Receivable team to ensure timely resolution of any issues or discrepancies related to cash application process.
- Performed monthly balance sheet reconciliations for assigned accounts receivable sub-ledgers.
- Ensured accuracy of payments received by researching remittance information from customers' documents.
- Participated in special projects as needed within the department.
- Developed strong relationships with internal departments such as Sales, Accounting, Credit and Collections teams.
Accounts Receivables Specialist
Primeritus Financial Services
Nashville, TN
03.2012 - 05.2014
- Reviewed and verified accuracy of invoices and account balances.
- Processed payments, refunds and adjustments to customer accounts.
- Analyzed customer payment trends and credit worthiness.
- Prepared monthly statements for customers.
- Reconciled discrepancies between customer payments and invoices due.
- Assisted in month-end closing process including preparation of journal entries related to Accounts Receivable activities.
- Responded promptly to customer inquiries regarding their account status or payment history.
- Provided excellent customer service while resolving disputes with customers concerning their accounts receivable balance.
- Performed daily cash application functions accurately and efficiently.
- Monitored customer account details to minimize or rectify non-payments, delayed payments and other irregularities.
Branch Manager
Mariner Finance
Mount Juliet, TN
05.2010 - 05.2014
- Managed staff scheduling, hiring and training processes.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Developed strategies to increase customer satisfaction and loyalty.
- Reviewed loan applications to ensure accuracy and compliance with regulations.
- Conducted regular performance reviews for all employees in the branch.
- Monitored financial performance of the branch on a monthly basis.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Analyzed data to identify trends related to products, services, customers and markets served by the branch.
- Resolved escalated customer complaints in a timely manner.
- Established strong working relationships with external partners such as vendors and suppliers.
- Ensured compliance with established policies, procedures and regulations governing banking operations.
- Identified opportunities for process improvement initiatives within the branch.
- Assisted other branches when needed during peak periods or special projects.
- Provided feedback on employee performance evaluations conducted by supervisors.
- Performed regular audits of financial records in order to ensure accuracy.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Planned work schedules to maintain adequate staffing levels.
Education
Bachelor of Arts - Art History
Cumberland University
Lebanon, TN05-2003
Skills
- Invoice Verification
- Software troubleshooting
- Spreadsheet tracking
- Cash Management
- Credit management
- Account updating
- Payment Processing
- Accounting Support
- Administrative Support
- General accounting
- Financial Documentation
- Financial Reporting
- Customer Account Management
- Customer Service
- Account Reconciliation
- Teamwork and Collaboration
- Professional Demeanor
- Time Management
- Problem-Solving
- Problem-solving aptitude
- Check processing
- Financial Transactions
- Interpersonal Communication
- Cash Handling
- Invoice Documentation Management
- Continuous Improvement
- Professionalism
- Active Listening
- Vendor account monitoring
- Problem-solving abilities
- Excellent Communication
- Team building
References
References available upon request.
Timeline
Cash Application Specialist
Discipleship Ministries
12.2014 - Current
Accounts Receivables Specialist
Primeritus Financial Services
03.2012 - 05.2014
Branch Manager
Mariner Finance
05.2010 - 05.2014
Bachelor of Arts - Art History
Cumberland University
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