Highly motivated professional with 30 years of experience in customer service and sales. A strong track record fo successful analytic skills with the ability to effectively multitask, facilitate issue resolutions, attention to details and problem-solving. Excellent interpersonal, communication skills to establish and maintain client relationships. Collaborate efficiently within a team while having the ability to complete tasks and making decisions independently. Ready to help team achieve company goals.
Hi, I’m
Pamela Blands
Fort Lauderdale,FL
Summary
Overview
10
years of professional experience
Work History
Fiserv Solutions
Sr. Sales Support Specialist
08.2015 - 05.2024
Job overview
- Helped cultivate and maintain business relationships by professionally handling business consultant needs.
- Collaborated with sales and marketing teams to create and execute promotional campaigns.
- Assisted business consultant with sales needs such as funding/billing issues, account changes, data entry, inventory and shipping questions.
- Stayed current on company offerings and industry trends.
- Learned and frequently used multiple sales systems to investigate, track, and correct customers' issues.
- Built relationships with business consultant to promote long term business growth.
- Maintained current knowledge of evolving changes in marketplace.
- Attended monthly sales meetings and quarterly sales trainings.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Teleperformance USA
Call Center Customer Service Agent
02.2014 - 08.2015
Job overview
- Responded to customer calls and emails to answer questions about products and services.
- Increased efficiency and team productivity by promoting operational best practices.
- Promptly responded to inquiries and requests from prospective customers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Cross-trained and backed up other customer service managers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Miami Job Corps CenterOpa-locka, FL
Associate of Science from Accounting And Business Management
05.1985
University Overview
Northeast High School, FLOakland Park, FL
High School Diploma
06.1983
University Overview
Skills
- Relationship Management
- Territory Management
- Complaint resolution
- Organizational Skills
- Attention to Detail
- Self Motivation
- Teamwork and Collaboration
- Relationship Building
- Interpersonal Communication
- Professionalism
- Analytical Skills
- Adaptability and Flexibility
- Problem-Solving
- Active Listening
- Multitasking Abilities
- Sales Techniques
- Opening and closing procedures
- Reliability
- Written Communication
- Decision-Making
- Point of sale operation
- Interpersonal Skills
- Effective Communication
- Account Servicing
Additional Information
Additional Information
Proficient in using Windows & Microsoft Office (Word & Excel) . Experience in using Electronic Mail Services ( Lotus Notes & Outlook) and Data Entry programs such as CRM, Mas 400 and QAD. Other systems include Salesforce, Marketplace, Client 360 and Zscaler.
Timeline
Sr. Sales Support Specialist
Fiserv Solutions
08.2015 - 05.2024
Call Center Customer Service Agent
Teleperformance USA
02.2014 - 08.2015
Miami Job Corps Center
Associate of Science from Accounting And Business Management
Northeast High School, FL
High School Diploma
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