Pamela Bledsoe
Overview
21
21
years of professional experience
Work History
Sales Associate
Boscov's
09.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Processed product returns and assisted customers with other selections.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Completed orders and organized product deliveries to meet customer timetables.
Salon Owner/Operator
Shear Creations Hair Salon
02.2011 - 01.2022
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Learned and remained updated on statutory requirements and regulations.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Provided financial management through preparation of bank deposits and settlement of sales, returns and transaction reports.
- Achieved sales goals and increased revenue and profits through productive strategy development and organizational leadership.
- Consulted with customers to assess needs and propose optimal solutions.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Capitalized on social media platforms to increase market awareness and recruit sales agents.
- Employed prompt decision-making and in-depth research to resolve issues.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
- Input income and expense details into database to track business finances and address variances.
Professional Hairstylist
SmartStyle
04.2007 - 12.2010
- Educated customers on products to maximize benefits.
- Trimmed, cut and shaped hair and hairpieces based on customer preference.
- Processed payments, entering sales in register for prompt customer service.
- Mixed pigments and used proper techniques to achieve desired color.
- Determined appropriate hair treatments based on conditions and textures.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Resolved guest complaints about service or style.
- Counted and documented opening and closing cash amounts daily.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Organized sales area and work station to showcase products and boost sales.
- Recorded notes for future reference about customer preferences and services delivered.
- Distributed business cards outside of salon to generate new business.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Completed wet styling, thermal styling, permanent waving and hair relaxing services.
- Permed, relaxed and bleached hair for customers daily.
- Serviced high-profile clients with intricate coloring and highlighting techniques.
- Designed individualized plans to assist customers in healing damaged or dry hair.
- Completed in-home services for elderly clients unable to travel to salon.
- Escorted guests to and from treatment rooms for specialty salon services.
Front End Manager
Food City
06.2001 - 01.2006
- Maintained strong customer relations and effective customer service standards.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Oversaw cashier operations, bookkeeping and security.
- Coached employees through day-to-day work and complex problems.
- Scheduled personnel according to skill sets and coverage needs, and made adjustments to meet unexpected demands.
- Motivated employees to perform at peak productivity with morale-boosting programs.
- Recorded financial transactions and performed account reconciliations.
- Worked with security staff and law enforcement on shoplifting and vandalism response.
- Standardized office structures and processes to promote collaboration and increased performance.
- Developed and implemented robust training and mentoring strategies.
- Monitored cash drawers in 12 checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Prepared weekly employee work schedules for team members.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
Cashier
Market Fresh Foods
10.1999 - 05.2001
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Reviewed weekly sales ads and monitored price changes.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
Education
High School Diploma -
Volunteer High School
Church Hill, TN05.1999
Skills
- Stocking and Replenishing
- Excellent People Skills
- Sales Trends
- Cash Handling Accuracy
- Money Transfer Systems
- Multitasking Strengths
- Cash Register Operation
- Time Management
- Social Perceptiveness
- Product and Service Sales
- Verbal Communication
- Guest Relations
- Market Research
- Product Promotion
- Money Handling
- Customer Service
- Sales Training
- Adapt to Diverse Groups
- Sales Expertise
- Key Account Generation
- Verbal and Written Communication
- Reading Comprehension Skills
- Product Recommendations
- Sales and Marketing
- Complex Problem-Solving
- Cleaning Techniques
- Fraud Detection
- Meeting Deadlines
- Suggestive Selling
- Merchandise Display
- POS System Operations
- Hospitality and Accommodation
- Retail Store Operations
- Teamwork and Collaboration
- Speaking Clearly
- Sales Goal Attainment
- Strategic Planning
- Store Opening and Closing
- Documentation and Recordkeeping
- Sales Forecasting
- Inventory Tracking
- Listening Skills
- Returns and Refunds
- Online Systems
- Microsoft Access
- Credit and Cash Transactions
Timeline
Sales Associate
Boscov's
09.2022 - Current
Salon Owner/Operator
Shear Creations Hair Salon
02.2011 - 01.2022
Professional Hairstylist
SmartStyle
04.2007 - 12.2010
Front End Manager
Food City
06.2001 - 01.2006
Cashier
Market Fresh Foods
10.1999 - 05.2001
High School Diploma -
Volunteer High School
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