Summary
Overview
Work History
Education
Skills
Timeline
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Pamela Bledsoe

Blountville,TN

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

32
32
years of professional experience

Work History

Office Manager

Platinum Transport LLC
02.2021 - Current
    • Maintained computer and physical filing systems.
    • Created, maintained and updated filing systems for paper and electronic documents.
    • Updated reports, managed accounts, and generated reports for company database.
    • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
    • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
    • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Patient Account Representative

Wellmont Home Care
08.1997 - 07.2006
  • Worked with outside entities to resolve issues with billing, claims and payments.
  • Contacted patients after insurance was calculated to obtain payments.
  • Electronically submitted bills according to compliance guidelines.
  • Reconciled statements with patient records.
  • Monitored flags and resolved urgent items with accuracy and efficiency.
  • Utilized computer programs to create invoices, letters and other documents.
  • Responded to patient, family and external payer inquiries.

City Clerk

City Of Bluff City
02.1994 - 08.1996
    • Performed routine data entry or document management.
    • Responded to in-person and telephone requests for information from general public, attorneys, city police, and other involved parties.
    • Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
    • Skilled at working independently and collaboratively in a team environment.
    • Setup new accounts for city services.
    • Handled delinquent accounts and setup payment arrangements for essential services.

Medical Assistant/Customer Service Representative

Bristol Surgical Associates
06.1991 - 02.1994
  • Assisted physicians in various surgical procedures
  • Assisted physicians with patient appointments, collected lab specimens, recorded vital signs, and cleaned patient exam rooms.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times, and made patient appointments.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Sanitized, restocked, and organized exam rooms and medical equipment

Education

Certificate - Professional Medical Coding

Virginia Highlands Community College
Abingdon, VA
05.2022

Certification - Medical Assistant

Draughons Junior College
Bristol, TN
05.1991

Skills

  • Clerical Support
  • Excellent Multitasking Abilities
  • Office Supplies and Inventory
  • Event Coordination
  • Email Correspondence
  • Conflict Management
  • Database Administration
  • Organizational Skills
  • Handling Complaints
  • Customer Relations

Timeline

Office Manager

Platinum Transport LLC
02.2021 - Current

Patient Account Representative

Wellmont Home Care
08.1997 - 07.2006

City Clerk

City Of Bluff City
02.1994 - 08.1996

Medical Assistant/Customer Service Representative

Bristol Surgical Associates
06.1991 - 02.1994

Certificate - Professional Medical Coding

Virginia Highlands Community College

Certification - Medical Assistant

Draughons Junior College

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Pamela Bledsoe