Summary
Overview
Work History
Education
Skills
Keyword Summary
Timeline
Generic

Pamela Boehm

Morrisonville,WI

Summary

To continue my excellent inter/intra-personal skills and experience in Enrollment/Billing/Customer Service. Also, gain more knowledge and skills needed to maintain precise accuracy preparing invoices, processing payments and past-due balances to gear towards company/member satisfaction. My broad employment experience as a enrollment/billings specialist, loan counselor, manager, dispatcher and counselor has proven my diverse work background in multiple job environments. Detail-oriented and methodical [Job Title] offering [Number] years of experience in related roles. Exceptional abilities in conducting research, problem-solving and prioritizing simultaneous tasks. Leverages resourcefulness, critical thinking skills and superior work ethic for top job performance.

Overview

25
25
years of professional experience

Work History

Enrollment and Billing Specialist

Medica
11.2018 - Current
  • Reviewed and reconciled customer accounts to manage accuracy of payments.
  • Contributed to improved financial reporting by reconciling discrepancies between invoiced amounts and actual payments received.
  • Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
  • Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
  • Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Implemented dispute resolution protocols that resulted in faster resolution times while preserving positive business relationships with clients.
  • Utilized various software programs to process customer payments.
  • Enhanced customer satisfaction with timely and accurate invoice generation.
  • Responded to customer concerns and questions on daily basis.

Loan Counselor

Great Lakes Higher education Corporation
05.2014 - 08.2018
  • Under the direction of the department Supervisor(s) and assistance of Lead Workers(s)/LC2s, counsel student loan borrowers in resolving their delinquent accounts in an accurate, effective, and efficient manner
  • Responsible for handling inbound and outbound telephone calls in accordance with federal regulations, corporate objectives and department policies including those described in the Repayment Solutions Policies and Procedures manual.

Manager on Duty

North Point Plaza Market
08.2013 - 05.2014
  • Maintain excellent customer service, schedule employees, interview/hire possible candidates, create/maintain monthly budgets, order/schedule fuel deliveries, responsible banking and daily documentation of sales and maintaining safety/regulations of the store.

Public Relation Specialist/Dispatcher Office Assistant

Bill’s Towing & Automotive repair
05.2010 - 08.2013
  • Primary responsibilities is answering phones, calls from customers, various law enforcement agencies, multiple tow operators, car pools (AAA, Centex) and financial institutions about obtaining services per emergency or non-emergency status and claimed accounts on billing.

CLINICAL SUBSTANCE ABUSE COUNSELOR

ARO Behavioral Healthcare, INC.
04.2009 - 10.2009
  • Facilitated AODA needs for offenders under the care of the Department of Corrections and Sauk/Columbia County Sheriff Departments
  • Responsibilities: OWI Assessment, Index Severity Assessment, Basic AODA Education, Anger Management, Domestic Violence and Cognitive Intervention/Prevention skills.

Clinical Substance abuse counselor

Attic correctional services, inc.
01.2006 - 04.2008
  • Facilitated AODA needs for offenders under the care of the Department of Corrections within Oakhill Correctional Institution
  • Responsibilities: OWI Assessment, Index Severity Assessment, Basic AODA Education, Anger Management, Domestic Violence and Cognitive Intervention/Prevention
  • Under supervision and contracted with the State of Wisconsin correctional institution policy and regulations
  • Embraced continuous communications with Correctional Officers, Social Workers, Warden, Law Enforcement agencies in multiple counties and Probation/Parole Agents.

Clinical Substance abuse counselor

Tellurian UCAN, INC.
04.1999 - 01.2008
  • Facilitated AODA treatment in a variety of programs within the company: inpatient/outpatient, THP(Temporary Housing Placement, Women/children Housing unit and Dane County Detoxification Center
  • Prepared assessments, treatment plans, aftercare plans, co-faciltated physical/mental health evaluations, AODA educational groups, suicidal/homicidal ideation criteria and overall of well being of the client.

Education

Bachelor of Science - Human service specialists/social work

Upper Iowa University

Associate Degree - Criminal Justice

Madison Area Technical College

Skills

  • Regulatory Disclosure Preparation
  • Payment Processing
  • Customer Account Management
  • Economics Understanding
  • Data entry proficiency
  • Deadline Adherence
  • A/P and A/R expertise
  • Application verification
  • Data Entry
  • Mathematics skills
  • Excellent Phone Demeanor
  • HIPAA Compliance

Keyword Summary

My education and professional experiences will be an added value to Corporate Services Specialists. I have obtained the broad knowledge and hands on skills necessary for the valued position. I believe accurate and concise communication is the key success to perform the duties in this position. The passion of diligent work performance fosters positive results in the work environment.

Timeline

Enrollment and Billing Specialist

Medica
11.2018 - Current

Loan Counselor

Great Lakes Higher education Corporation
05.2014 - 08.2018

Manager on Duty

North Point Plaza Market
08.2013 - 05.2014

Public Relation Specialist/Dispatcher Office Assistant

Bill’s Towing & Automotive repair
05.2010 - 08.2013

CLINICAL SUBSTANCE ABUSE COUNSELOR

ARO Behavioral Healthcare, INC.
04.2009 - 10.2009

Clinical Substance abuse counselor

Attic correctional services, inc.
01.2006 - 04.2008

Clinical Substance abuse counselor

Tellurian UCAN, INC.
04.1999 - 01.2008

Bachelor of Science - Human service specialists/social work

Upper Iowa University

Associate Degree - Criminal Justice

Madison Area Technical College

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Pamela Boehm