Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

M Pamela Bomar-Lindsay

Phoenix,AZ

Summary

To obtain a long-term position that allows for growth and career development. Knowledgeable and dedicated customer service professional with extensive experience customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Customer Experience Advocate

Carvana
11.2021 - Current
  • Addressed customer inquiries, concerns and complaints by providing solutions and alternatives and followed up to confirm resolution.
  • Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs and opportunities.
  • Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
  • Maintained extensive knowledge of company products to recommend items aligned with customer needs.

Care Taker

Visiting Angels Home Health Care
09.2020 - 10.2021
  • Provided palliative care to seniors, helped with medications, physical therapy assistance.
  • Ran errands for patients, did shopping, and picked up other necessities.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Awarded employee of the month multiple times
  • Scheduled and accompanied clients to medical appointments.

Technical Support Representative

TSRIII, Suddenlink
11.2011 - 05.2015
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Inbound and outbound technical support , as level three tech I handled primarily escalated calls , providing advanced level of technical support
  • I assisted with training of new agents
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.

Customer Service Representative

Check N Go
11.2009 - 09.2010
  • Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants. Accepted payments and set payment schedules and appointments
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction
  • Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
  • Local marketing and end of day safe balance and store close .

Senior Customer Service Representative Lead

CoachNet
02.2004 - 11.2009
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
  • Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.

Education

Associate of Science - Welding Technology

Red Rocks Community College
Lakewood
1997

Skills

  • Upbeat and Positive Personality
  • Calm and Professional Under Pressure
  • Upselling Products and Services
  • Responding to Difficult Customers
  • Issue and Complaint Resolution
  • Call Documentation
  • Training and team lead Experience

Certification

CPR Certified

How to be Front Desk Super Star

I have been recognized as employee of the month

At Visiting Angels 3 times

I competed specialized Visiting Angels dementia training

At Suddenlink

I received 8 excellence in customer service awards

And 3 written glowing reviews in our local paper

I was awarded "Premier Performer" every year .

At Coachnet

I was awarded for attendance and received award for excellent customer service as well. I provided voice clips for outgoing messages and prompts .


Timeline

Customer Experience Advocate

Carvana
11.2021 - Current

Care Taker

Visiting Angels Home Health Care
09.2020 - 10.2021

Technical Support Representative

TSRIII, Suddenlink
11.2011 - 05.2015

Customer Service Representative

Check N Go
11.2009 - 09.2010

Senior Customer Service Representative Lead

CoachNet
02.2004 - 11.2009

Associate of Science - Welding Technology

Red Rocks Community College

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M Pamela Bomar-Lindsay