Pamela Bouwhuis
Lindon,UT
Summary
Efficient and dedicated benefit specialist and surgery scheduler with 2+ years of experience in healthcare, complemented by 36 years in retail management. Proven track record in delivering exceptional customer service, scheduling surgeries, and managing logistics. Strong leadership skills demonstrated through team management and training initiatives, ensuring operational excellence and client satisfaction. Seeking to leverage extensive experience to enhance patient care and streamline operations in a dynamic healthcare environment. Authorized to work in the US for any employer
Overview
41
41
years of professional experience
Work History
Benefit specialist/ surgery scheduler
ENT Center of Utah
12.2022 - 07.2025
- Checked customers insurance benefits.
- Scheduled appointments
- Scheduled surgeries
- Canceled and rescheduled appointments/surgeries
- Provided excellent customer service to all patients.
Home Delivery Specialist
WPL LOGISTICS
05.2015 - 02.2020
- Call and schedule all home deliveries for 7 different companies.
- Assign routes and drivers.
- Answer phone calls, make phone calls
- Check in deliveries to insure all product is there
- Provide excellent customer service
- Prepare paperwork for deliveries and returns
- Completed all necessary paper work, including confidential logs
- Managed invoices
- Maintained a friendly and courteous demeanor with customers
- Confirmed product routes
Business Owner
Kylees Inc
11.2004 - 04.2014
- Same as working for corporate
Store Manager
7-Eleven
06.1984 - 11.2004
- Provided excellent customer service
- Daily cash handling and bank deposits
- Hiring new employees plus training
- Followed all corporate rules for employee safety
- Kept store clean and organized for customers
- Built a good rapport with the community as having the best customer service and cleanest store in the city
Education
High school or equivalent -
High School Diploma -
Clearfield High
Clearfield, UT05-1984
Skills
- Store Management Experience
- Benefit Specialist
- Management
- Retail Management
- Cash Handling
- Surgery Coordinator
- Customer service
- Merchandising
- Inventory Control
- Retail sales
Timeline
Benefit specialist/ surgery scheduler
ENT Center of Utah
12.2022 - 07.2025
Home Delivery Specialist
WPL LOGISTICS
05.2015 - 02.2020
Business Owner
Kylees Inc
11.2004 - 04.2014
Store Manager
7-Eleven
06.1984 - 11.2004
High school or equivalent -
High School Diploma -
Clearfield High
Additional Information
- Skills
- Daily Ordering
- Non Daily Ordering
- CDC and DSD Ordering
- Scanning
- Hire Right Train Right
- Scheduling
- Inventory
- Customer Service
- Receiving
- Schematic Sets
- Holiday Sets
- Filing
- Counting and Handling Money
- Managing Employees
Similar Profiles
Sharon SmauldonSharon Smauldon
Outpatient Service Specialist at University of Utah – Department of Obstetrics & Gynecology, Utah Center for Reproductive MedicineOutpatient Service Specialist at University of Utah – Department of Obstetrics & Gynecology, Utah Center for Reproductive Medicine
ABDULRAHMAN NOMANABDULRAHMAN NOMAN
Vitreoretinal Consultant Surgeon at Noor Alyemen Eye and ENT Consultant CenterVitreoretinal Consultant Surgeon at Noor Alyemen Eye and ENT Consultant Center
Kylie FieldsKylie Fields
Audiology Technician at ENT of Fredericksburg/Hearing Resource CenterAudiology Technician at ENT of Fredericksburg/Hearing Resource Center
Miriam AndersonMiriam Anderson
Instructional Designer and SME at iDesignInstructional Designer and SME at iDesign
Preston ReesePreston Reese
Project Manager at Ambient Property TechnologiesProject Manager at Ambient Property Technologies