Pamela Brace
Kingman,AZ
Summary
Friendly and reliable with positive attitude and excellent customer service skills. Understands importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction.
Track record of effective team management and problem-solving in dynamic settings. Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Energetic and organized individual with knack for optimizing processes and keen eye for detail. Familiar with inventory management systems and proficient in maintaining accurate records, streamlining operations to ensure efficient stock control. Committed to ensuring smooth operations and effective stock management to enhance overall productivity.
Overview
15
15
years of professional experience
Work History
Front Desk Agent
Hollywood Management LLC
01.2025 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
BOH Manager
Best Western Plus Kings Inn
03.2014 - 12.2024
- Resolved conflicts among employees quickly and professionally, fostering positive team dynamics.
- Ensured compliance with all relevant food safety regulations through regular audits of kitchen practices.
- Implemented sanitation protocols to maintain a clean and safe working environment, passing all health inspections with ease.
- Established productive relationships with local vendors for better pricing and fresher ingredients.
- Utilized POS system to handle customer cash and credit card transactions.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Worked with front desk to respond promptly to all guest requests.
- Mentored new hires in proper housekeeping techniques, leading to faster integration into the team and improved performance levels.
- Created and updated regular inventory reports and records.
Manager
Family Dollar
02.2010 - 10.2012
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Greeted, serviced, and thanked all customers.
- Reduced wait times for customers through effective use of POS system and multitasking abilities.
Education
High School Diploma -
Jordan High
Long Beach, CA07-1995
Skills
- Ordering and receiving supplies
- Employee Evaluation Skills
- Professionalism and work ethic
Store organization
- Effective Communication Skills
- Staff training and development
- Clerical duties
- Effective Scheduling
- Time management and prioritization
- Task Prioritization and Delegation
- Inventory Ordering
- Cash handling
- Guest Services Management
Problem-solving skills
Merchandise presentation
End cap designs
Markdowns and promotions
POS software
Accomplishments
- Supervised team of 15 staff members.
Timeline
Front Desk Agent
Hollywood Management LLC
01.2025 - Current
BOH Manager
Best Western Plus Kings Inn
03.2014 - 12.2024
Manager
Family Dollar
02.2010 - 10.2012
High School Diploma -
Jordan High
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