Pamela Brady
Halesite,USA
Summary
Highly skilled and enthusiastic professional with more than 15 years of experience managing operations in patient-centric medical facilities. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
26
26
years of professional experience
Work History
Operations Manager
NHPP Great Neck Obstetrics & Gynecolgy
07.2023 - Current
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Managed human resources functions including recruitment, hiring, onboarding, payroll administration, benefits coordination, and employee relations counseling.
- Developed and maintained policies and procedures to ensure compliance with healthcare regulations, resulting in successful audits from regulatory bodies.
- Implemented quality improvement initiatives aimed at enhancing patient experience while adhering to industry best practices.
- Managed budget for the medical practice, reducing overhead costs thr
- Assessed processes and procedures, complying with HIPAA regulations.
- Monitored key performance indicators regularly, identifying areas requiring improvement and implementing targeted action plans.
- Collaborated with marketing team to develop strategies for promoting practice''s services within the community, resulting in increased brand awareness and patient referrals.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Oversaw daily operations of the medical practice such as staffing schedules, inventory management, office upkeep ensuring an organized work environment conducive to efficiency and patient satisfaction.
Practice Manager
Great Neck OBGYN
08.2017 - 06.2023
- Responsible for confidential and time sensitive material as well as banking deposits
- Run IntelliPay reports, post payments and proof daily
- Collaborate with and set up meetings between our providers and hospital administration, MFM case review or IPA Meet & Greets
- Maintain regular communications between our office and Maternal Fetal Medicine
- Working directly with their lead technician to prepare and maintain a workable schedule for our office and their satellite team
- Keeping a close eye on our patients’ need for timely anatomy scans and MFM’s need for required in house documentation or further clinical information
- Assist and expedite hospital reappointment applications, expiring licenses and certifications for all providers and/or the practice such as AIUM
- Use of Google software to coordinate meetings, appointments and tasks
- Organize and update monthly schedule templates for providers, allowing for PTO and/or vacation requests
- Document patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
- Entry of all surgical billing and coding
- Surgical Coordinator for practice surgeons with Northwell Main OR, Labor & Delivery and AMBI when SC is out
- Keep our MMF (my medical files) up to date with our patient prenatal for smooth transition in booking or in the delivery room
- Maintain patient databases and update information in alignment with HIPAA protocols
- Manage master scheduled appointments for providers based on optimal patient loads and clinician availability where adjustments for patient care needs to be made
- Mentor office employees on proper administrative procedures and how to use programs such as Physician Solutions EMR & AOS Data for appointments and billing, keeping operations consistent and efficient for maximum performance
- Answer multi-line phone system, route calls, delivering messages to staff and greeting visitors
Administrative Support Associate
North Shore/LIJ Health System
05.2007 - 06.2023
- Systematic tracking of incoming calls from providers with patient intake information
- Clear reporting is key as these reports offer patient name, gestation and medical indication for mode of arrival in L&D according to EMTALA
- Initiate point of contact with OB patients and ascertain reason for visit
- Generate patient forms for signature and witness
- ID patient, band appropriately and contact triage lead for further assessment
- Admit babies in Invision, link babies to moms in Sunrise and target moms to post-partum units in TeleTracking
- Meet with and escort women and families to appropriate hospital locations
- Keeping track of ready beds on Mother Baby & creating timely transport calls to get mom & baby to their appropriate room
- Ability to handle demand for control and workflow while keeping calm on Labor and Delivery
- Call responsible parties for equipment repairs as well as cleaning service demand
- Call Biomed for damaged equipment replacement and Central Services for delivery of necessary medical equipment on demand
- Respond to inquiries from callers seeking information compliant with HIIPA
- Keep the reception area clean and neat to give visitors a positive first impression
- Provide leadership and delegation in high-pressure situations
- Communicate with doctors, nurses, patients and other employees to identify and resolve healthcare needs
- Provide information for patient admissions and discharges to foster timely processing
- Greeting visitors and initiate triage processes for clients to streamline patient flow
- Arrange discharges, removal from Sunrise and patient transportations timely
Front Desk Manager
North Shore OBGYN
07.2015 - 08.2017
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable
- Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars at a both check in/check out busy front desk
- Developed close working relationships with front office and back-office staff
- Addressed and remedied all patient or team member issues
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction
- Assessed processes and procedures, complying with HIPAA regulations
- Communicated effectively with staff members, physicians and patients
Manager and Proprietor
The Little Neck Inn
07.1998 - 06.2007
- Responsible for overall management and operation of $1 million restaurant business, including 25 employees in the family business
- Recorded inventory sales into organization's weekly income report
- Upsold daily specials and beverage promotions to exceed daily sales goals
- Created fun team building activities to engage staff in up-selling to meet revenue targets
- Actively participated in ongoing customer service programs to build sales and rapport in community
- Worked behind the bar and/or in the small kitchen part time to bring payroll down when necessary
Education
Some College -
C.U.N.Y. Queens College
Bayside, NYA.A - Business Administration-Microsoft
Gloria Kay Business School
Great Neck, NY06.1986
Skills
- Judgment and Decision Making
- Professional and Courteous
- Task Prioritization
- Multitasking and Time Management
- Managing Practice Operations
- Verbal and Written Communication
- Customer Service
- Medical Billing
- Microsoft Office
- Self-motivated professional
- Problem-solving
- Policies and procedures implementation
- Customer relationship management
- MS office
Timeline
Operations Manager
NHPP Great Neck Obstetrics & Gynecolgy
07.2023 - Current
Practice Manager
Great Neck OBGYN
08.2017 - 06.2023
Front Desk Manager
North Shore OBGYN
07.2015 - 08.2017
Administrative Support Associate
North Shore/LIJ Health System
05.2007 - 06.2023
Manager and Proprietor
The Little Neck Inn
07.1998 - 06.2007
A.A - Business Administration-Microsoft
Gloria Kay Business School
Some College -
C.U.N.Y. Queens College
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