Pamela Breen
Manager/Insurance Billing
Sioux Falls,SD
Summary
Dynamic leader with a proven track record at Pearl Vision, excelling in customer service and team leadership. Skilled in driving operational excellence, enhancing customer satisfaction, and fostering a positive work environment. Demonstrated expertise in staff training and development, alongside effective problem resolution. Achieved significant improvements in employee engagement and service delivery.
Overview
27
27
years of professional experience
Work History
Manager
Pearl Vision
06.2010 - 03.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- File insurance claims for patients
- sell glasses and contacts to patients
- Teach patients how to put contacts in & remove them
- Answer phones
- Make appointments for patients
- Reconcile cash drawer
- Reconcile Accounts Receivables
- Explain insurance plans to patients
- Train employees
- Hire new employees
- Processing insurance claims from EOBs
- Filing insurance claims for patients & refiling claims when denied
- Adjust glasses
- Help with upset patients & fix problems
Assistant Manager
Service First Federal Credit Union
03.1998 - 08.2008
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Running credit reports & looking at credit applications to give loans to customers
Education
General Studies
University of South Dakota
Vermillion, SDAssociate of Science - Medical Assistant
Nettleton Community College
Sioux Falls, SD05-1993
High School Diploma -
Washington High School
Sioux Falls, SD06-1988
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Cross-functional teamwork
- Sales techniques
- Positive attitude
- Problem resolution
- Multitasking
- Organizational skills
- Excellent communication
- Hiring and training
- Active listening
- Good judgment
- Staff training
Timeline
Manager
Pearl Vision
06.2010 - 03.2025
Assistant Manager
Service First Federal Credit Union
03.1998 - 08.2008
General Studies
University of South Dakota
Associate of Science - Medical Assistant
Nettleton Community College
High School Diploma -
Washington High School
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