Pamela Brewer
EULESS,TX
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
21
21
years of professional experience
Work History
Emergency Dispatcher
ADT Security
10.2019 - Current
- Improved response times by prioritizing and efficiently managing emergency calls.
- Enhanced dispatcher training programs for more effective communication with first responders.
- Maintained accurate records of dispatched calls and their outcomes, ensuring thorough documentation for future reference.
- Collaborated closely with law enforcement agencies to ensure timely responses to incidents requiring police intervention.
- Assisted in updating department policies and procedures to improve overall efficiency and effectiveness of emergency dispatch operations.
- Effectively managed stressful situations, maintaining a calm demeanor while providing crucial support to both callers and first responders.
Customer Service Representative
ADT
10.2005 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Participated in ongoing training sessions, continuously enhancing product knowledge and customer service skills.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Collections Agent
Qwest Communications
05.2003 - 07.2005
- Maintained high volume of calls and met demands of busy and productive group.
- Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
- Persistently reached out to customers with extremely past due accounts..
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
Education
High School Diploma -
Eastern Hills High School
Fort Worth, TX05.1993
Skills
- Active Listening
- Call Management
- Telecommunications
- Payment Processing
- Collections Processing
- Decision Making
- Payment Arrangement
- Patience and Tolerance
Timeline
Emergency Dispatcher
ADT Security
10.2019 - Current
Customer Service Representative
ADT
10.2005 - Current
Collections Agent
Qwest Communications
05.2003 - 07.2005
High School Diploma -
Eastern Hills High School
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