Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pamela Brockman

wichita,KS

Summary

Dynamic Endoscopy Scheduler at Wesley Medical Center HCA, recognized for enhancing patient satisfaction through compassionate care and effective communication. Proven expertise in schedule management and problem-solving, consistently reducing conflicts and improving workflow efficiency. Strong collaborator with a commitment to teamwork, ensuring optimal resource allocation and high standards of service delivery.

Talented Scheduler with a hardworking mentality and an organized approach. Familiar with compliance and documentation requirements.

Experienced Scheduler proficient in calendar management and documentation. Driven to optimize procedures and improve productivity. Offering [Number] years of administrative and customer service experience.

Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks.

Talented [Job Title] goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

31
31
years of professional experience

Work History

Endoscopy Scheduler

Wesley Medical Center HCA
08.2008 - 11.2021
  • Ordered supplies efficiently to maintain optimal stock levels for projected operational demands.
  • Ambulated and assisted patients before and after procedures.
  • Setup patient charts and documented information while ensuring confidentiality.
  • Increased patient satisfaction by providing compassionate care and clear communication before and after procedures.
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
  • Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
  • Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
  • Enhanced team productivity by maintaining clear communication channels and providing regular updates on project progress.
  • Improved overall workflow efficiency by collaborating with team leads to identify bottlenecks, establish priorities, and develop solutions for process improvement.
  • Established and maintained strong working relationships with both internal and external stakeholders, facilitating open communication channels for improved collaboration.

Coronary Care Unit Secretary

Wesley Medical Center HCA
11.1990 - 08.2008
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Maintained current and accurate medical records for patients.
  • Supported office staff and operational requirements with administrative tasks.
  • Enhanced office productivity by handling high volume of callers per day.
  • Upheld a high standard of patient service by addressing concerns and resolving issues in a timely, empathetic manner.
  • Boosted staff morale through clear communication, professionalism, and collaboration in daily activities across various roles within hospital settings.
  • Transcribed doctors' medication orders, lab test requests, and care plans.
  • Processed lab paperwork and requests according to physicians' orders.
  • Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
  • Improved departmental communication with efficient handling of phone calls and messages.

Education

Associate of Arts - Nursing Administration

Butler Community College
Wichita, KS

Skills

  • Teamwork and collaboration
  • Strong work ethic
  • Customer service
  • Problem-solving
  • Computer skills
  • Attention to detail
  • Patient registration
  • Patient scheduling
  • Data entry
  • Medical terminology
  • Effective multitasking
  • Microsoft Office Suite
  • Schedule management
  • Insurance verification
  • Meeting scheduling
  • Schedule coordination

Timeline

Endoscopy Scheduler

Wesley Medical Center HCA
08.2008 - 11.2021

Coronary Care Unit Secretary

Wesley Medical Center HCA
11.1990 - 08.2008

Associate of Arts - Nursing Administration

Butler Community College
Pamela Brockman