Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Pamela Brooks

Customer Services
Shreveport,LA

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Knowledgeable and dedicated customer service professional with extensive experience in Customer Service. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

8
8
years of professional experience

Work History

Member Services Team Lead

Sam's Club
Bossier City , LA
04.2014 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Trained new personnel regarding company operations, policies and services.
  • Cross-trained and provided back up for customer service managers.
  • Handled over100 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Implemented and developed customer service training processes.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Education

High School Diploma -

Homer High School
Homer, LA
05.1988

Skills

  • Building Customer Trust and Loyalty
  • Member Services
  • Customer Experience
  • Appointment Scheduling and Confirmation
  • Understanding Customer Needs
  • Customer Satisfaction
  • Membership Registrations
  • Inbound and Outbound Calling

Timeline

Member Services Team Lead

Sam's Club
04.2014 - Current

High School Diploma -

Homer High School

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Pamela BrooksCustomer Services