Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pamela Brooks

McDonough,GA

Summary

Proven track record in enhancing customer satisfaction and team productivity at Chik-Fil-A through exceptional customer service and problem-solving skills. Recognized for fostering client relations, maintaining high service standards, and contributing to a positive work environment. Excelled in rapid data entry and collaborative teamwork, driving significant improvements in service delivery and operational efficiency. Highly efficient customer service representative well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. I am also a quick study in a new environment and have adapted well to new POS softwares. I am confident and eager to learn new things while bringing my past experience in customer relations to the table to enhance and bolster my ability to learn new things.

Overview

26
26
years of professional experience

Work History

Team Member

Chik-Fil-A
10.2021 - Current
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Assisted customers in selecting merchandise best suited to needs.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
  • Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
  • Bolstered company reputation through outstanding service delivery that consistently exceeded expectations of both clients and coworkers.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Educated staff on organizational mission and goals to help employees achieve success.

Customer Service

Cracker Barrel
01.1998 - Current
  • Provided excellent customer service, addressing concerns promptly and courteously.
  • Provided excellent customer service, addressing concerns promptly and ensuring satisfaction.
  • Delivered excellent customer service for repeat business and referrals.
  • Provided exceptional customer service, addressing concerns professionally and empathetically.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Supported team with customer service issues, voids and returns.
  • Maintained in-store presence to provide excellent customer service.
  • Developed loyal customer base by providing excellent customer service.
  • Improved overall client satisfaction by consistently providing exceptional customer service.
  • Increased repeat business through exceptional customer service and follow-up communications.
  • Provided excellent customer service, addressing concerns promptly and professionally.
  • Evaluated customer service staff performance and provided constructive feedback.

Education

Associate of Arts - Paralegal Studies

Athens Technical College
Athens, GA

High School Diploma -

Morgan County High School
Madison, GA
05.1991

Skills

  • Customer Service
  • Positive Attitude
  • Teamwork and Collaboration
  • Problem-Solving
  • Clear Communication
  • Attention to Detail
  • Following Instructions
  • Computer Skills
  • Goal Setting and Achievement
  • Product Knowledge
  • Complaint resolution
  • Adherence to high customer service standards
  • Customer service excellence
  • Effective customer service
  • Customer service experience
  • Customer service understanding
  • Customer Service and Communication Skills
  • Client Relations and Customer Service
  • Data Entry Accuracy
  • Rapid data entry skills

Timeline

Team Member

Chik-Fil-A
10.2021 - Current

Customer Service

Cracker Barrel
01.1998 - Current

Associate of Arts - Paralegal Studies

Athens Technical College

High School Diploma -

Morgan County High School
Pamela Brooks