Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
OfficeManager
Pamela Brown

Pamela Brown

Chappaqua,NY

Summary

Transforming cultures and partnering across multiple lines of business to support margin expansion. A people and culture leader capable of working with all levels of the organization to implement large-scale, enterprise-wide learning and education solutions that drive strategic change. Key project work has impacted users across multiple audiences and purposes. Achieves results through strong leadership, project management, change management, talent management, and organizational development skills.

Overview

35
35
years of professional experience
1
1
Certification

Work History

Adjunct Instructor

New York University (NYU)
New York, NY
01.2010 - Current
  • Engage students with insightful and compelling classroom discussion of topics relevant to coursework to boost student learning and retention.
  • Create and implement course agendas, lesson plans and activities to successfully meet course objectives.
  • Develop instructional design and delivery of Master’s Degree level (for credit) leadership coursework and design adult leadership workshops.
  • Consistently achieved high ratings from student feedback.
  • Improved participation in Technology Team Leadership by 10%.

Senior Director, Human Resources

Gallagher
New York, NY
01.2015 - 01.2023
  • Served as key member of National Risk Control Leadership and Northeast Regional Leadership Teams. Partnered with and supported over 3,500 employees.
  • Managed team of 9 with 5 HR professionals and 4 facilities professionals to cultivate unified culture.
  • Partnered with sales, client service operations, claims, risk control, and data analytics teams to drive business transactions using data and metrics.
  • Leadership of HR on the M&A Due Diligence & Integration Team - Successfully closed over 30 transactions and integrated new merger partners. On-boarded over 1,500 employees, increasing revenue collectively by over $900 Million. Created the playbook of best practices for mergers and acquisitions from a talent perspective.
  • Planned, integrated, and project managed all aspects of talent management, including performance calibration, leadership development, and culture transformation.
  • Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
  • Chaired and championed all aspects of diversity, equity, and inclusion, and developed related programs.
  • Promoted employee engagement through surveys, focus groups, and align goals to business priorities.
  • Assessed organizational skills and develop strategies to ensure workforce meets organizational goals.
  • Defined and executed learning and development needs and strategies. Ensured excellence in services such as executive coaching and team facilitation; leadership and manager development programs; and consulting on topics such as diversity and inclusion, engagement, change and culture.
  • Leadership of cultural transformation in managing change and shifting to virtual and hybrid leadership and return to office within and outside of human resources.
  • In partnership with business leaders, directed design and execution of change and transformation initiatives to drive performance, profit optimization and growth opportunities.

Director, Human Resources

Gallagher
New York, NY
01.2010 - 12.2014
  • Assisted company executives during decision-making process, influencing with data-driven metrics.
  • Developed impactful and strategic partnerships with clients to drive business development, resulting in increased growth from team effectiveness.
  • Devised staffing and human resources practices that increased diversity, equity & inclusion and allowed the region to achieve 10%+ revenue growth for multiple years with double digit margin expansion.
  • Directed talent acquisition, onboarding, employee assimilation, and workforce planning.
  • Built early talent strategy and intern program and ensured candidate diversity for incoming interns through use of Ripple Match and College Relationships.

Managing Director, Head of Global Human Resources

CIFG Services, Inc.
New York, NY
01.2004 - 12.2009
  • Managed all Global HR functions including company-wide compensation, benefits and payroll administration for employees in United States and abroad.
  • Developed team of 8 HR and Facilities Professionals.
  • Aligned department vision, goals and objectives with company strategy to achieve consistently high results.
  • Responsible for all Leadership Development Programs, including working with C-Suite employees to define leadership competencies and creating and designing succession plans.
  • Designed high-performing strategies and executable solutions to support organizational design, performance management, recruitment, compensation, leadership development and employee engagement.
  • Led change and transformation across business areas to deliver benefits and align company resources.
  • Adapted and effectively presented to three different CEOs and Compensation Committees.
  • Honored to have been named Director on CIFG Assurance North America Board of Directors.
  • Delivered compensation presentations to corporate Compensation Committee. Prepared and controlled multiple department budgets, plus $40M+ annual combined corporate payroll, facilities, and HR management budget.
  • Oversaw all recruitment, new hire orientation, employee relations, disciplinary actions, terminations, management coaching, performance management, succession planning, corporate governance, resource allocation, and staff restructuring initiatives from Start-Up, Growth, beginning of maturity and ultimately leading to run-off.
  • Delivered 10% reduction in payroll and COBRA costs by leading reevaluation and competitive bidding process, and maintained company’s previous benefits expenditure, despite accelerating healthcare costs by developing, presenting, and piloting employee cost sharing plan.
  • Boosted talent attraction and retention through development and implementation of multiple long-term, incentive-based compensation programs.
  • Orchestrated and executed several successful reductions in force in New York, London, and San Francisco, effectively reducing headcount from 400 to 30 while avoiding any potential legal action.
  • Conducted due diligence from perspective of seller and supported integration through three separate transactions while minimizing legal risk.

Director, Human Resources

CIFG Services, Inc.
New York, NY
09.2001 - 12.2004
  • Developed impactful and strategic partnerships with clients to drive business development.
  • Raised employee morale by facilitating performance management training for managers that strengthened their abilities in implementing fair, consistent performance expectations.
  • Played key role in opening California and Bermuda offices by establishing both facilities and human resources functions for these two new locations.
  • Minimized legal exposure by creating and publishing company’s first employee handbook.
  • Reduced payroll costs by $35K per year by bringing payroll processing in-house.

Education

Master of Science - Human Resource Management

Mercy College
Dobbs Ferry
02.2011

Certification - Strategic Human Resource Management

Cornell University
New York
12.2009

Bachelor of Arts - Business Management

Curry College
Milton
12.1993

Skills

  • Strategic Human Resource Planning
  • Leadership Development
  • Diversity, Equity & Inclusion
  • Training & Facilitation
  • Board of Directors, Diversity Chair
  • Learning & Development
  • Succession Planning & Talent Reviews
  • Virtual/Global Team Leadership
  • Merger & Acquisition Integration
  • Performance-Based Compensation
  • Employee Relations
  • High-Performing Talent Acquisition
  • Project Management
  • Data-Driven Reporting

Accomplishments

  • Recognized with an award for exceptional sales and growth leadership support for the unsung hero of the year.
  • Earned Property & Casualty Producer License and the Commercial Lines Coverage Specialist.

Certification

  • WHRMA: Named to the Board of Directors as Diversity Chair for the Westchester Human Resource Association, a division of the Society for Human Resource Management.
  • SHRM-SCP: Senior Certified Professional from Society for Human Resource Management.
  • SPHR: Senior Professional in Human Resources from Human Resource Certification Institute.
  • CCP: Certified Compensation Professional from World at Work
  • Certified in Everything DISC: a personality assessment used for improved collaboration
  • CLCS: Commercial Lines Coverage Specialist from Risk Insurance Management Society and earned Property & Casualty Producer License.
  • Gallagher's Unsung Hero Award: Recognized with an award for exceptional sales and growth leadership support for the unsung hero of the year. Awarded each year to one person out of 10,000 in the division.
  • NYU: Previously served on Dean's advisory committee for four years.

Timeline

Senior Director, Human Resources

Gallagher
01.2015 - 01.2023

Adjunct Instructor

New York University (NYU)
01.2010 - Current

Director, Human Resources

Gallagher
01.2010 - 12.2014

Managing Director, Head of Global Human Resources

CIFG Services, Inc.
01.2004 - 12.2009

Director, Human Resources

CIFG Services, Inc.
09.2001 - 12.2004

Master of Science - Human Resource Management

Mercy College

Certification - Strategic Human Resource Management

Cornell University

Bachelor of Arts - Business Management

Curry College

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