Pamela Brown
Maywood ,IL
Summary
Dynamic professional with a proven track record at AT&T, enhancing customer satisfaction and driving sales through expert resolution of concerns and strategic sales approaches. Excelled in fast-paced environments, demonstrating exceptional product knowledge and customer complaint resolution skills. Achieved significant improvements in customer retention and sales goals, showcasing strong analytical and interpersonal abilities.
Overview
30
30
years of professional experience
Work History
Customer Sales Representative
AT&T
03.1995 - Current
- Conferred with customers about concerns with products or services to resolve problems and drive sales
- Contacted potential customers to capitalize on sales opportunities
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Maintained customer accounts and relationships
- Assisted call-in customers with questions and orders
- Documented performance review schedule and monitored management for timely completion
- Implemented employee incentive programs to promote positive work culture and increase retention
- Researched market and competitor data regarding benefits and compensation, developing standards to maintain competitive benefits packages
- Maintained work structure by updating job requirements and job descriptions for all positions
- Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge
Kitchen Staff Director
Greater St John Bible Church
03.2013 - 01.2017
- Organized all events
- Managed budgets
- Managed menus foh and boh
- Used downtimes to prepare ingredients and restock supplies for expected busy periods
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items
- Maintained clean, trash-free workspaces to maximize productivity and safety
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols
- Processed POS transactions, including checks, cash and credit purchases or refunds
Education
High School Diploma -
Proviso West
Hillside, IL06.1992
Skills
- POS Systems
- Scheduling
- Pricing Strategy
- Product Knowledge
- Sales Contracts
- Sales
- Sales Goals
- New Product Information
- Customer Complaint Resolution
Accomplishments
- Supervised team of 15 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Kitchen Staff Director
Greater St John Bible Church
03.2013 - 01.2017
Customer Sales Representative
AT&T
03.1995 - Current
High School Diploma -
Proviso West
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