Pamela Browning
Albion,MI
Summary
Methodical director with several years of comprehensive experience overseeing daily operations of company or organization. Hardworking and versatile professional well-versed in executing business strategies, preparing and implementing business plans and overseeing financial performance. Thorough knowledge of market changes and trends paired with strong grasp of corporate finance and performance measures.
Overview
32
32
years of professional experience
Work History
Director of AP & Quality
Load One, LLC
Taylor, MI
10.2009 - Current
- Developed and implemented internal control policies and procedures for the accounting department.
- Collaborated with other departments within the organization to identify areas of improvement in financial reporting processes.
- Assisted senior management in developing long-term business plans by providing detailed financial analyses.
- Prepared monthly, quarterly and year-end close processes to ensure accuracy of financial information.
- Developed strategies for improving profitability through cost reduction initiatives.
- Coordinated with external auditors during annual audits to ensure compliance with TSA, CTPAT and PIP.
- Implemented new systems solutions for improved efficiency throughout the finance department.
- Collaborated closely with project managers, designers, and other developers in order to complete tasks efficiently and effectively.
- Worked with IT Developers and designed a new PO System to gain efficiencies and cost control with in all departments. The new system is directly linked to our accounting software.
- Initiated cost saving measures by negotiating contracts with vendors.
- Identified cost saving opportunities through process improvements or automation.
Operations Team Lead
ASAP Express & Logistics
Taylor, MI
03.2004 - 09.2009
- Communicated with dispatch and customers enthusiastically, focusing on client satisfaction.
- Coordinated timely dispatch of loads to ensure all requirement were met.
- Created reports summarizing daily dispatch activities for management review.
- Communicated regularly with dispatch regarding route changes, customer requests.
- Organized training sessions for new employees regarding dispatch procedures.
- Coordinated load planning for drivers to minimize dispatch delays.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Followed detailed instructions provided by supervisors or dispatch personnel.
- Ensured accuracy of orders prior to dispatch.
- Communicated effectively with dispatch personnel via two-way radio system.
Retail Project Manager
Self Employed
Taylor, MI
09.2003 - 03.2004
- Assisted other tradespeople when necessary during construction projects.
- Managed proposal and bidding phases of construction.
- Coordinated construction activities with subcontractors, vendors, and suppliers.
- Resolved conflicts between contractors during construction projects.
- Measured rooms accurately before starting any construction project.
- Developed and implemented job plans for construction projects.
- Troubleshot problems encountered during construction process quickly.
- Assisted with permit applications for new construction projects.
- Worked closely with electricians on complex construction projects.
- Inspected construction site for hazards or unsafe conditions.
Customer Service Manager
Towne Air Freight
Romulus, MI
06.1992 - 09.2003
- Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
- Liaised with other departments such as management, dispatch, sales, IT to ensure smooth functioning of all activities related to customer service operations.
- Analyzed call center data to identify trends in customer issues and recommend solutions accordingly.
- Assisted in developing an effective system for tracking client requests from initial contact through resolution.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Developed and implemented strategies for providing excellent customer service experience.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
Education
High School Diploma -
Belleville High School
Belleville, MI06-1992
Skills
- Contract Management
- Contract Negotiation
- Business Administration
- Project Coordination
- Project Management
- Staff Management
- Operations Management
- Staff Development
- Logistics Management
- Cross-functional team leadership
- Financial Management
- Contract and Vendor Management
- Issues Resolution
- Team Management
- Charismatic Leader
- Government relations
- Rules and regulations
Affiliations
- Lead Pastoral Team with my Husband at AS Your Neighborhood Church
- Director of Life Women's Ministry
- Singer on the Worship Team
Languages
English
Professional
Timeline
Director of AP & Quality
Load One, LLC
10.2009 - Current
Operations Team Lead
ASAP Express & Logistics
03.2004 - 09.2009
Retail Project Manager
Self Employed
09.2003 - 03.2004
Customer Service Manager
Towne Air Freight
06.1992 - 09.2003
High School Diploma -
Belleville High School
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