Pamela Burgess
Emory University Hospital
Lawrenceville,GA
7
years of professional experience
Analytical professional transitioning from healthcare into artificial intelligence, supported by a Bachelor’s degree in Computing Technology & Security and extensive experience in data accuracy and structured problem-solving. Skilled in evaluating complex datasets, identifying inconsistencies, and applying logical reasoning to improve outcomes. Currently a TurboTax Full Service Tax Expert with Intuit, leveraging digital tools and analytical frameworks to assess financial data and deliver precise results. Seeking to apply technical aptitude and critical thinking to AI model evaluation, training data quality, and system improvement initiatives.
Work History
Lab Tech Assistant
1 Year 9 Months- Document and categorize 100+ weekly specimen collections in Cerner Millennium, applying consistent rule-based labeling and quality validation — mirroring structured data categorization tasks in AI evaluation.
- Analyze procedural outputs for accuracy and protocol compliance, identifying deviations and communicating findings to clinical teams rapidly and clearly.
- Collaborate cross-functionally to ensure data integrity, demonstrating the teamwork and communication skills needed in distributed AI evaluation environments.
TurboTax Full Service Tax Expert
6 Years 5 Months- Evaluate complex client-submitted tax data against IRS standards and Intuit quality rubrics across 5 tax seasons, assessing accuracy, completeness, and compliance — the foundational skill of AI response evaluation.
- Identify and flag errors, inconsistencies, and ambiguous responses in submitted financial documentation, providing structured written feedback — directly parallel to logging AI output defects and quality issues.
- Follow detailed, frequently updated compliance guidelines and product protocols, demonstrating strong ability to internalize and apply complex, multi-layered instructions.
- Categorize diverse tax scenarios into correct classifications (filing status, income types, deductions), applying consistent rule-based labeling discipline across varied, real-world data inputs.
- Operate as an independent contractor in a fully remote environment, managing workload flexibly across high-volume periods — ideal preparation for task-based AI evaluation contracts.
PRN – Phlebotomy Services Rep II
7 Years 1 Month- Documented 500+ phlebotomy procedures in Epic with high accuracy, maintaining consistent data quality standards across a high-volume, time-sensitive healthcare setting.
- Handled STAT and time-sensitive specimens requiring rapid analytical decisions and precise output logging — building the focused attention and efficiency central to AI task evaluation.
Lab Assistant I
3 Years 3 Months- Achieved 98% procedural success rate across diverse patient demographics, demonstrating consistent analytical precision and adaptability to varied data inputs.
- Implemented department QA policies to validate specimen processing outputs, directly applying quality assurance thinking to real-world data workflows.
- Increased patient satisfaction 20% through active listening and clear communication — evidence of strong comprehension skills essential for evaluating AI helpfulness and tone.
Education
Phlebotomy Certificate - Take Ten+ Program
Bachelor of Science - Computing Technology & Security
Associate of Science - Information Systems
Skills
AI Response Evaluation & Ranking
Structured Rubric Assessment
Data Categorization & Labeling
Quality Assurance
Analytical Thinking
Instruction Comprehension
Accuracy & Compliance Verification
Medical & Financial Documentation
Feedback Reporting
Remote / Independent Work
Computing Technology & Security
Attention to Detail
Output accuracy assessment
Structured rubric application
Defect logging
Compliance review
Rule-based categorization
Labeling
Specimen documentation
Financial data classification
Self-managed contract workflow
Digital task platforms
Independent project management
Computing security
Information systems
Data integrity principles
Transferable Skills Experience
20 years of assessing tax returns against IRS standards is functionally identical to evaluating AI-generated responses against quality rubrics — both require identifying errors, inconsistencies, and gaps in complex, nuanced outputs., Categorizing and labeling 100+ weekly specimen types in Cerner and Epic — each with specific identifiers, test codes, and handling instructions — is the same rule-based, precision labeling discipline used to tag images, video, and audio in AI datasets., Explaining complex tax law and phlebotomy procedures in plain language to diverse clients — from tech-savvy professionals to elderly patients — developed an expert sensitivity to clarity, tone, and helpfulness in communication, the exact dimensions used to rank AI responses., A BS in Computing Technology & Security provides foundational understanding of how data systems, algorithms, and software pipelines work — enabling faster onboarding into AI evaluation platforms and a more informed perspective when assessing AI-generated outputs., Five seasons as a remote Intuit contractor — managing caseloads independently, meeting quality benchmarks without direct supervision, and adapting to platform updates mid-season — directly mirrors the self-directed, task-based structure of AI evaluation freelance contracts.
Certifications Licensure
- Active PTIN, IRS-Registered Tax Preparer, 20+ Years of Continuous Practice
- Certified Phlebotomy Technician, 2027-05-01
- BLS Certification, 2027-10-01
Technical Analytical Skills
TurboTax Full Service, Cerner Millennium, Epic, Microsoft Office Suite, Output accuracy assessment, Structured rubric application, Defect logging, Compliance review, Rule-based categorization, Labeling, Specimen documentation, Financial data classification, Self-managed contract workflow, Digital task platforms, Independent project management, Computing security, Information systems, Data integrity principles
Ai Evaluation Readiness
20 years of assessing tax returns, financial data, and clinical documentation for correctness — the same analytical muscle used to rank AI responses for helpfulness and accuracy., IRS tax code and Intuit quality protocols require strict adherence to layered, frequently updated guidelines — directly analogous to structured AI evaluation rubrics., Healthcare specimen logging and tax categorization required consistent, rule-based classification of diverse inputs — mirroring image, video, and audio labeling tasks., Communicated error findings and quality notes to clients, clinical teams, and Intuit — experience translating into clear, actionable AI model feedback., Multiple seasons of fully remote, self-managed contract tax work with Intuit demonstrate the self-discipline and efficiency required for flexible freelance AI evaluation.
Timeline
Lab Tech Assistant
Northside Gwinnett Hospital / Choice+
09.2024 - CurrentRead More
Lab Assistant I
Piedmont Rockdale Hospital
11.2021 - 02.2025Read More
TurboTax Full Service Tax Expert
Intuit
01.2020 - CurrentRead More
PRN – Phlebotomy Services Rep II
Emory University Hospital
05.2019 - CurrentRead More
Gwinnett Technical College
Phlebotomy Certificate from Take Ten+ Program
Read More
Drexel University
Bachelor of Science from Computing Technology & Security
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Community College of Philadelphia
Associate of Science from Information Systems
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