Pamela Burke
Alexandria,LA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
35
35
years of professional experience
Work History
Chief, Medical Administration Service
Department of Veterans Affairs
Pineville, LA
11.2012 - 03.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Completed day-to-day duties accurately and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Managed a team of over 140 employees at 5 different healthcare locations.
- Developed and executed a 10 million dollar plus budget.
- Completed employee performance evaluations and executed performance improvement plans as needed.
Manager, Medical Administration Service
Department of Corrections
Marion, Indiana
06.2002 - 11.2012
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Established processes to ensure efficient workflow throughout the organization.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted performance reviews for team members.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Created monthly reports for senior management summarizing operational performance metrics.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Analyzed customer feedback data to develop action plans for improving services offered.
Supervisor of Operations
Department of Veterans Affairs
Amarillo, Texas, TX
07.1999 - 06.2002
- Implemented new technologies or software systems to automate manual tasks or streamline operations.
- Resolved customer complaints in a timely manner while maintaining high customer satisfaction ratings.
- Maintained accurate records for tracking progress and performance of team members.
- Analyzed data to identify trends in customer needs, product demand or operational efficiency opportunities.
- Oversaw daily operations of the department, including personnel management, budgeting and scheduling.
- Provided training and guidance to team members on operational procedures and best practices.
- Collaborated with senior leadership on strategic initiatives related to operations.
- Identified process improvements that could reduce costs or improve service quality and efficiency levels.
- Managed budgets associated with projects or initiatives within the department.
Program Application Specialist
Department of Veteran Affairs
Pineville, LA
04.1994 - 07.1999
- Developed SQL queries for data extraction from various databases.
- Provided training on software applications as necessary for users within the organization.
- Ensured compliance with applicable laws, regulations relating to application security, privacy policies.
- Collaborated with stakeholders on requirements gathering sessions to ensure desired outcomes were achieved through the use of technology solutions.
- Analyzed data from multiple sources in order to develop reports for stakeholders.
- Identified areas where automation can be used to reduce manual workloads.
Nursing Assistant
Department of Veterans Affairs
Pineville, AL
10.1991 - 04.1994
- Provided assistance to medical staff during tests, treatments and emergency procedures.
- Maintained patient records accurately by documenting daily activities and changes in conditions or treatments.
- Assisted patients with daily activities such as bathing, dressing, and grooming.
- Provided emotional support to family members during difficult times.
- Observed patients' conditions regularly for any physical or mental changes and reported findings to the appropriate personnel promptly.
- Maintained confidentiality of all patient information according to HIPAA guidelines.
Cashier
Walmart
Alexandria, LA
02.1989 - 09.1991
- Balanced daily transactions on a computerized point-of-sale system.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Followed company security procedures for handling large sums of money.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Answered customer inquiries regarding store policies and procedures.
Education
Some College (No Degree) - Business Administration and Management
Indiana Wesleyan University
Marion, INSkills
- Microsoft Office Suite
- Interpersonal Communication
- Friendly, Positive Attitude
- Flexible and Adaptable
- Excellent Computer Skills
- Critical Thinking
- Self-Directed
- Conflict Resolution
Timeline
Chief, Medical Administration Service
Department of Veterans Affairs
11.2012 - 03.2024
Manager, Medical Administration Service
Department of Corrections
06.2002 - 11.2012
Supervisor of Operations
Department of Veterans Affairs
07.1999 - 06.2002
Program Application Specialist
Department of Veteran Affairs
04.1994 - 07.1999
Nursing Assistant
Department of Veterans Affairs
10.1991 - 04.1994
Cashier
Walmart
02.1989 - 09.1991
Some College (No Degree) - Business Administration and Management
Indiana Wesleyan University
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