Pamela Burno
Arlington,Texas
Summary
Seeking a challenging and rewarding position in a company that will utilize my education and experience, as well as have room for career advancement. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
Overview
39
39
years of professional experience
Work History
Receptionist
CATALYST PHYSICIAN GROUP
Euless, TX
05.2024 - Current
- Provided support during document imaging projects by preparing paper records for scanning.
- Handled confidential material with discretion in accordance with company regulations.
- Scanned documents into electronic database system for archiving purposes.
- Answered inquiries regarding filed materials or their location within the system.
Receptionist
H &R Block Financial Service
Arlington, Texas
01.2024 - 04.2024
- Prepare taxes, Answer phones with tax related questions, Assisted customers, Operated computerized cash register, Processed and managed cash and credit transactions
Clinical Resource Clerk/Secretary
Henry Ford Hospital
Detroit, MI
07.2013 - 10.2023
- Use of Opt link Scheduling system to ensure staff activity is appropriately reflected, In collaboration with the charge nurse from the ICU, medical, and surgical units, Ensure proper staffing levels are attained for each shifts, Resolving payroll discrepancies, Point of contact for employee call-ins, Scheduling and canceling agency staff as needed, Answers telephone and routed calls to appropriate recipients, Locating patients using Mainframe resources, Resolving staffing issues
Patient Relations
Women's Care
Tampa, Florida
10.2020 - 01.2021
- Front desk person, check in and out, take patient to their room, put together charts and filing
BENEFITS SPECIALIST
Florida Orthopedic Hospital
Tampa, Florida
08.2019 - 04.2020
- Checking insurance eligible and policy before surgery
Northland Park Dialysis Registry Clerk
Henry Ford Hospital and Greenfield Health Systems
Southfield, MI
01.2011 - 07.2013
- Checking in New Patient, using Marco, Time Entry, QCS and Renal Network, put together, charts, Transportation, assisting patients and staff with any needs, answers telephone and routed calls to Appropriate recipients, Locating patients using Mainframe resources, Resolving staffing issues, Files, faxes and photocopies documents as needed
Receptionist
H &R Block Financial Service
Detroit, MI
01.2005 - 04.2013
- Prepare taxes, Answer phones with tax related questions, Assisted customers, Operated computerized cash register, Processed and managed cash and credit transactions
Clinical Resource Clerk/Secretary
Henry Ford Hospital
Detroit, MI
07.2008 - 01.2011
- Use of Opt link Scheduling system to ensure staff activity is appropriately reflected, In collaboration with the charge nurse from the ICU, medical, and surgical units, Ensure proper staffing levels are attained for each shifts, Resolving payroll discrepancies, Point of contact for employee call-ins, Scheduling and canceling agency staff as needed, Answers telephone and routed calls to appropriate recipients, Locating patients using Mainframe resources
Gatekeeper/Receptionist
3M
Saint Paul, MN
02.2007 - 07.2008
- Answered multi-lined telephone, Check Employee Badges, Prepare Badge for visitor
Receptionist/Office Assistant
H &R Block Financial Service
Detroit, MI
04.2005 - 01.2007
- Answer multi-line, Assisted the clients, Typing, Pick-up Deaths Certificate
Sales Associated
Education's Annuity and Retirements
Detroit, MI
06.2003 - 04.2005
- Answered multi-lined telephone and routed calls to the appropriate recipient, Typing, filed, faxed and photocopied clients documents, Setting up appointment for clients
Administration & Youth Assistant
Children Youth and Initiative
Detroit, MI
11.2002 - 06.2003
- Answered telephone and routed calls to appropriate recipient, Assisting client with filling out paperwork, Typing, filing and photocopied client documents, Planning outing for the youths
Library Administration Assistant
Davenport University
Dearborn, MI
02.2001 - 11.2002
- Answered multi-lined telephone and routed calls to the appropriate recipient, Check in & out library materials, Order Supplies, Assist student and teacher
Receptionist/Office Support
Hubbell, Roth & Clark, Inc.
Detroit, MI
07.1985 - 02.2001
- Answered multi-lined telephone and routed calls to the appropriate recipient, Greeting all Visitor, Typing, filing and photocopied for the Engineers, Order Supplies, Sort and Delivery Mail within the Company
Education
BA in Office Management -
Davenport University
Detroit, Michigan01.2001
Skills
- Typing
- Word Processing
- Excel
- Data Base
- Customer Services
- Human Relations Skills
- Cashier
- Mail Clerk
- PowerPoint
- Windows
- Switchboard Operator
- A/R&A/P
- Bookkeeping
- 10 key Calculator
- Lotus 1-2-3
- Kronos
- Epic
- Vu Frame
- Opt link
- HOSPITAL PAYROLL
Timeline
Receptionist
CATALYST PHYSICIAN GROUP
05.2024 - Current
Receptionist
H &R Block Financial Service
01.2024 - 04.2024
Patient Relations
Women's Care
10.2020 - 01.2021
BENEFITS SPECIALIST
Florida Orthopedic Hospital
08.2019 - 04.2020
Clinical Resource Clerk/Secretary
Henry Ford Hospital
07.2013 - 10.2023
Northland Park Dialysis Registry Clerk
Henry Ford Hospital and Greenfield Health Systems
01.2011 - 07.2013
Clinical Resource Clerk/Secretary
Henry Ford Hospital
07.2008 - 01.2011
Gatekeeper/Receptionist
3M
02.2007 - 07.2008
Receptionist/Office Assistant
H &R Block Financial Service
04.2005 - 01.2007
Receptionist
H &R Block Financial Service
01.2005 - 04.2013
Sales Associated
Education's Annuity and Retirements
06.2003 - 04.2005
Administration & Youth Assistant
Children Youth and Initiative
11.2002 - 06.2003
Library Administration Assistant
Davenport University
02.2001 - 11.2002
Receptionist/Office Support
Hubbell, Roth & Clark, Inc.
07.1985 - 02.2001
BA in Office Management -
Davenport University
Similar Profiles
Judy XiongJudy Xiong
Medical Document Management at Catalyst Physician GroupMedical Document Management at Catalyst Physician Group
Brishon KenseyBrishon Kensey
Medical Assistant at Catalyst Physician GroupMedical Assistant at Catalyst Physician Group
Ashleena BeryarAshleena Beryar
Customer Service Specialist at Catalyst Kinetics GroupCustomer Service Specialist at Catalyst Kinetics Group
Rodney E. Williams SR.Rodney E. Williams SR.
General Assembly (GA) Launch Coordinator at General Motors USAGeneral Assembly (GA) Launch Coordinator at General Motors USA
Tania Elizabeth Serrano MarroquinTania Elizabeth Serrano Marroquin
Packing, Shipping at AFC IndustriesPacking, Shipping at AFC Industries