Pamela Busch
Midlothian,VA
Summary
Administrative Assistant skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills. Successfully manages high-volume workloads in rapidly changing environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
39
39
years of professional experience
Work History
OFFICE SERVICES SPECIALIST EMX33
Virginia Department of Health
2017.08 - 2018.01
- Performs a variety of tasks complying to VDH, OEMS and State regulations.
- Coordinate background investigations for EMS agencies/stakeholders statewide.
- Receive fingerprint card requests, assign case numbers, input, and track in background Investigations database, and Excel spreadsheets.
- Maintain files and records in compliance with OEMS, VDH, state, federal policies and procedures.
- Perform general administrative tasks and complete a variety of tasks as assigned.
- Used scanner and Google Suite to scan important documents into computer system.
- Safeguarded sensitive information via proper handling of confidential documents according to established guidelines.
ADMINISTRATIVE ASSISTANT
U.S. Department of the Interior
2002.12 - 2013.10
- Provided widespread administrative support for local office operations and staff across multiple states (CA, CO, GA, MT, NM) from two offices, Reston and Herndon. Worked remotely from home 40%.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Created and maintained databases to track and record audit reports in AutoAudit.
- Responsible for audit report preparation, review, and distribution.
- Monitored budgets for purchasing, training, contracts, and travel vouchers.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Assisted in developing and maintaining Google Websites.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
ADMINISTRATIVE ASSISTANT
U.S. Army Combined Arms Support Command
1984.04 - 2002.12
- Served as the Director and Deputy Director's secretary working with several Divisions (Housing, Environmental, Logistics, Operations, Master Planning, Job Order Contracting), which include over 200+ personnel.
- Provided executive level administrative/secretarial services to the Director and provided direction to subordinate clerical and administrative staff for handling correspondence, project management, payroll, personnel, budget, records management and other administrative responsibilities.
- Received, reviewed, and processed all correspondence/documents transmitted through the Director for review, approval, and signature following Army policies and procedures.
- Served as the liaison between the management staff and Director by providing accurate, timely information and advice on procedures, reports, requirements, and other matters necessary to implement policies and procedures.
- Made travel arrangements for travel, meetings, and community activities.
- Maintained time cards, initiated personnel actions, and insured performance appraisals and standards are done on a timely basis.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Developed strategies to streamline and improve office procedures.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
MEDICAL RECEPTIONIST
Southside Primary Care
1984.04 - 1985.04
- Worked part-time setting up new urgent care clinic/center facility for the initial opening.
- Demonstrated progressive front desk handling and office management experience in healthcare setting.
- Provided patient-centered administrative support, register patients, obtain referrals/recertifications, and collect co-payments.
- Checked patient insurance, demographic, and health history to keep information current.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Optimized and managed clinic workflows, patients flows, physicians' schedules, and patient appointments.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Scheduled patient x-rays, CT scans, and other procedures directed by the attending physician.
- Organized paperwork such as charts and reports for office and patient needs.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Strong administrative skills in inventory management, accounts receivable, and patient records management.
Education
Associate in Healthcare Administration -
University of Phoenix-Online Campus
Reston, VA11.2010
Contemporary Business Communication -
University of Phoenix
Reston, VA01.2008
Skills
- Office administration management
- Correspondence management
- Budget and billing management
- MS Office Suite
- Google Suite
- Adobe Acrobat
- Electronic database systems
- Audit reports processing
Accomplishments
- Established reputation for increasing operational efficiency and audit transparency; streamlined administrative processes, introduced electronic databases, and designed and integrated tracking tools for credit card, PaymentNet, AutoAudit, and GovTrip review.
- Served as liaison between headquarters and regional offices to ensure alignment of objectives and effectiveness of administrative functions.
- Credited with keen ability to manage multiple tasks within a demanding environment through to successful completion with accuracy and timeliness, while enhancing internal processes.
Linkedin Profile
https://www.linkedin.com/in/pamelatbusch/
Awards
- Commander's Meritorious Award for Civilian Service, U.S. Army Combined Arms Support Command, Directorate of Public Works, 12/2002
- Exceptional Performance Awards Yearly, U.S. Army Combined Arms Support Command, Directorate of Public Works, 1984-2002
- Outstanding Performance Award, U.S. Department of the Interior, Office of Inspector General, 11/2013
Timeline
OFFICE SERVICES SPECIALIST EMX33
Virginia Department of Health
2017.08 - 2018.01
ADMINISTRATIVE ASSISTANT
U.S. Department of the Interior
2002.12 - 2013.10
ADMINISTRATIVE ASSISTANT
U.S. Army Combined Arms Support Command
1984.04 - 2002.12
MEDICAL RECEPTIONIST
Southside Primary Care
1984.04 - 1985.04
Associate in Healthcare Administration -
University of Phoenix-Online Campus
Contemporary Business Communication -
University of Phoenix
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