Pamela Buyense
Chilton
Summary
Experienced in material handling with a strong background in operating forklifts and other warehouse equipment to manage inventory effectively. Responsibilities included loading and unloading trailers, utilizing cherry pickers for order picking, and conducting inventory counts to maintain accurate cycle counts. Demonstrated ability to identify and scrap unusable parts while coordinating the transfer of materials between locations. Proficient in various warehouse management systems and data entry tasks, ensuring efficient operations and compliance with quality standards.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Material Handler
MANPOWER – PROGRESSIVE CONVERTING
Appleton
05.2024 - 07.2024
- Used Forklift to put away finished product and roll clamps to either unload or put away rolls of paper or load rolls of paper.
- I also loaded and unloaded trailers of finished product.
Inventory Specialist/Forklift operator/warehouse
SEEK CAREERS AND STAFFING-GENERAC
Oshkosh
09.2023 - 11.2023
- Going through their inventory and scrapping unusable parts and sending parts to other locations running those lines.
- Then I counted inventory and updated their cycle counts.
- Use of Joey’s (cherry pickers for picking orders), stand-up Forklift, sit down electric.
Material Handler/ Clamp & Forklift driver
WSI Inc.
Appleton
10.2021 - 04.2023
- Load and unload trailers.
- Bring raw materials to production lines.
- Take finished goods to either warehouse for storage or direct load to necessary trailers.
- Complete necessary paperwork for coordinators.
- Inspect both products coming in and going out as well as all trailers for defects.
- Verified inventory documentation to ensure accurate counts.
- Certified in Forks and Clamps.
- Received all inbound materials.
- Oversaw all material handling.
- Experience with ERP system.
- Used RF scanner.
Package materials
SEEK Careers and Staffing - Menasha Packaging Company
Appleton
02.2021 - 10.2021
- Worked in Team environment, work on line hanging the parts correctly to head in for a bath and powder coating.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Completed day-to-day duties accurately and efficiently.
- Worked with cross-functional teams to achieve goals.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked effectively in team environments to make the workplace more productive.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Recognized by management for providing exceptional customer service.
Manufacturing
Seek Careers and Staffing
Fond du Lac
07.2020 - 10.2021
- Quality Control.
- Warehouse.
- Troubleshot any issues that arose during the manufacturing process.
- Provided technical assistance when troubleshooting issues during manufacturing processes.
- Followed strict ISO guidelines for all manufacturing processes.
- Ensured proper functioning and maintenance of manufacturing equipment.
Sorting and packaging product
QPS Employment Group
Fond du Lac
06.2018 - 08.2020
- Boxing product for shipment.
- Doing QA to ensure product quality.
- Work with coworkers to ensure faster processing.
- Worked with cross-functional teams to achieve goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Identified needs of customers promptly and efficiently.
Quality Assurance Analyst
Express Employment Services- R. SABEE COMPANY
Appleton
12.2019 - 06.2020
- Packaging.
- Quality Control.
- Prepared reports detailing overall project progress according to established timelines.
- Provided feedback on usability and suggest improvements to the product design teams.
- Analyzed existing application functionality against customer requirements ensuring compliance.
- Reported issues in a timely manner with accurate descriptions and steps to reproduce them.
- Ensured proper version control protocols were followed throughout development cycle.
Open duties
Culver’s
Ripon
05.2019 - 09.2019
- Cashier.
- Customer Service.
- Keep dining room clean.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Operated equipment and machinery according to safety guidelines.
- Worked with cross-functional teams to achieve goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Sorting and packaging of cheese for shipment
Masterson Staffing
Fond du Lac
11.2016 - 12.2017
- Worked in general production for multiple temporary positions.
- Boxing and packaging for shipment, labeling and entering information.
- Work with co-workers to enable faster processing.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Operated a variety of machinery and tools safely and efficiently.
- Managed inventory and supplies to ensure materials were available when needed.
- Conducted testing of software and systems to ensure quality and reliability.
Press Brake Operator
Alliance Laundry
Ripon
08.2016 - 11.2016
- Set up and operated press brake machines to bend, form, or straighten metal according to specifications.
- Operated other equipment in support of press brake operations as required.
- Performed routine maintenance tasks such as cleaning, inspecting, and replacing worn tools.
- Inspected finished products for quality control purposes prior to releasing them from the shop floor.
- Ensured that all work areas are kept clean throughout the shift.
- Verified accuracy of finished product by comparing it against blueprints or templates.
Machine Operator
SEEK Staffing – ACH Foam Technologies
Fond du Lac
03.2016 - 07.2016
- 3rd shift – Shape and Molding and Lost Foam departments.
- Inspect parts for defects.
- Prepare for shipment.
- Data entry into computer for totals.
- Palletize and use of pallet jack.
- Work with coworkers to finish product on deadline, and train new temps that came in.
- Supported other warehouse personnel in completing tasks efficiently.
- Assisted with physical inventories as needed by counting parts accurately and quickly.
Package material
Masterson Staffing- Sartori Cheese
Fond du lac
12.2015 - 04.2016
- Fast paced to meet deadlines.
- Work independently and occasionally as a team.
- Operated a variety of machinery and tools safely and efficiently.
- Managed household errands and other essential duties.
- Managed inventory and supplies to ensure materials were available when needed.
- Worked with cross-functional teams to achieve goals.
AMEX Commercial Activations – Customer Care Person
West Business Services
Appleton
10.2010 - 04.2011
- Explain card benefits and usage via inbound activations calls/cross-sell additional cards and benefits to card members.
- Provide high-level customer service for each call.
- Discuss spending and promote more spend on card products.
- Promote adding additional card members.
- Walk Card members through online set-up and its advantages.
- Process orders for new cards, increased spend limits and document each call thoroughly as the initial touch point with American Express.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Maintained updated knowledge through continuing education and advanced training.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Updated and maintained databases with current information.
- Recognized by management for providing exceptional customer service.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked effectively in team environments to make the workplace more productive.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
10.2010 - 04.2011
Retention Specialist
Charter Communications
Fond Du Lac
02.2009 - 12.2009
- Maximize retention opportunities by responding to inbound disconnect/downgrade calls in a continuous effort to retain customers.
- Responds to inbound disconnect calls promptly and proficiently.
- Provides high level customer service in a courteous manner.
- Retains products and services for existing customers.
- Answers questions pertaining to billing disputes and service complaints of voluntary disconnects, customers surveyed or otherwise contacted by telemarketing.
- Process orders for new service, reschedules, and saved accounts.
- Process credit card payments, post and balance batch daily.
- Tracks and reports results of retention efforts.
Admissions Coordinator
Henley-Putnam University
San Jose
03.2007 - 08.2008
- Managed entire enrollment process for my prospective students.
- Worked with students in the military to help fund and receive education that would best assist in their careers.
- Helped in the design of the database system for our Student Management System for this start-up University.
- Traveled to military education fairs, and law enforcement conventions for recruitment booths.
- Provided customer service to all of my students and received many thank you letters for my assistance and devotion in helping them attain their goals of completing their education.
- Worked with our Marketing team in scripting promotional material as well as our FAQ’s.
- Worked with the Admissions Director to help implement Salesforce.com into our sales protocols.
- Answered inquiries from prospective students about admission requirements and procedures.
- Developed and implemented strategies to improve the admissions process.
- Assisted in the review of applications, transcripts, and other documents for admission decisions.
- Collaborated with other departments within the university to ensure smooth operations of the admissions office.
- Assisted with creating recruitment plans targeting potential applicants.
- Maintained accurate records of admissions data and statistics.
- Prepared reports for senior management regarding admissions trends or outcomes.
- Reviewed enrollment contracts prior to submission.
- Provided guidance to prospective students regarding program requirements and options.
- Resolved any issues related to the admission process in a timely manner.
- Conducted student interviews and provided feedback on their application status.
- Helped patients with admissions process and adhered to state and federal laws.
- Participated in local and national college fairs to promote the institution and attract prospective students.
- Planned professional development in-services, workshops and lectures.
- Assisted students in completing admission forms and other related paperwork for speedy admissions process.
- Provided updated content for student publications website.
- Gathered completed application and supporting documentation to compile application portfolios.
- Completed document faxing, bookkeeping and accurate filing.
- Coordinated with IT department to enhance online application system and user experience.
- Maintained student admissions database with clear and complete student enrollment files.
- Assisted with the development of admissions policies and criteria in line with institutional goals.
- Prepared and presented regular reports on admissions trends, challenges, and opportunities to senior management.
- Processed applications, including verification of documents and academic credentials.
Enrollment Counselor
University of Phoenix/ Axia College
Phoenix
12.2005 - 01.2007
- Managed entire enrollment process including all financial operations.
- Analyzed student needs to deliver best fit degree program for their career objectives.
- Provided advice and guidance to students throughout the entirety of their degree program.
- Provided extended customer service to all my students – many students wrote letters thanking for my assistance in them getting into and continuing school.
- Managed grants and student loan services.
- Analyzed student progress through classes assisting them when they fell behind or where unsure of how to proceed.
- Worked with students and their Academic Advisors when there were issues between students and instructors.
Education
Some College (No Degree) - Psychology
University of Wisconsin, Oshkosh
Oshkosh, WIHigh school diploma -
Maricopa High School
Maricopa, ArizonaSkills
- Excellent Organizational Skills
- Strong Customer Relations Skills
- Great Interpersonal Communication
- Complex Problem Solving Skills
- Time-Management Skills
- Computer
- Data Entry
- Trade-Show/Recruitment
- Telephone Answering
- Word Processing and Typing
- 10-Key Calculator
- Filing
- Inside & Outside Sales
- Microsoft Office
- Excel
- PowerPoint
- Word
- Outlook
- Access
- Galaxy 55
- Salesforce
- ICOMS
- CSG/ASCR
- Ability to learn any program quickly and effectively
- Guest Service
- Front Desk
- Press Brake Machine
- Quality Inspection
- Micrometer
- Quality Assurance
- Experience Working With Students
- Calipers
- Telemarketing
- Quality Control
- Database Design
- User Interface (UI)
- Blueprint Reading
- Mechanical Knowledge
- Manufacturing
- Customer service
- Assembly
- Computer literacy
- Microsoft SQL Server
- Regulatory reporting
- Packaging
- Accounting software
- Warehouse management system
- Clamp truck
- Order picker
- Load & unload
- Forklift
- Cash register
- ERP systems
- Guest services
- Purchasing
- Sales
- Recruiting
- Typing
- Data collection
- Account management
- Procurement
- Precision measuring instruments
- Windows
- Cash handling
- Office experience
- Phone etiquette
- Math
- Production planning
- Communication skills
Certification
- Forklift Certification, 10/01/21
- Pallet Jack Certification, 03/01/21
Personal Information
Available: Chilton but available to work in Fox Valley
Timeline
Material Handler
MANPOWER – PROGRESSIVE CONVERTING
05.2024 - 07.2024
Inventory Specialist/Forklift operator/warehouse
SEEK CAREERS AND STAFFING-GENERAC
09.2023 - 11.2023
Material Handler/ Clamp & Forklift driver
WSI Inc.
10.2021 - 04.2023
Package materials
SEEK Careers and Staffing - Menasha Packaging Company
02.2021 - 10.2021
Manufacturing
Seek Careers and Staffing
07.2020 - 10.2021
Quality Assurance Analyst
Express Employment Services- R. SABEE COMPANY
12.2019 - 06.2020
Open duties
Culver’s
05.2019 - 09.2019
Sorting and packaging product
QPS Employment Group
06.2018 - 08.2020
Sorting and packaging of cheese for shipment
Masterson Staffing
11.2016 - 12.2017
Press Brake Operator
Alliance Laundry
08.2016 - 11.2016
Machine Operator
SEEK Staffing – ACH Foam Technologies
03.2016 - 07.2016
Package material
Masterson Staffing- Sartori Cheese
12.2015 - 04.2016
AMEX Commercial Activations – Customer Care Person
West Business Services
10.2010 - 04.2011
10.2010 - 04.2011
Retention Specialist
Charter Communications
02.2009 - 12.2009
Admissions Coordinator
Henley-Putnam University
03.2007 - 08.2008
Enrollment Counselor
University of Phoenix/ Axia College
12.2005 - 01.2007
Some College (No Degree) - Psychology
University of Wisconsin, Oshkosh
High school diploma -
Maricopa High School