Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Pamela Cardinal

Aurora,OH

Summary

Talented professional considered knowledgeable leader and dedicated problem solver. Brings 15 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Program Manager

Oriana House Inc.
06.2022 - Current
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Identified program obstacles and communicated possible impacts to team.
  • Coached team members on productivity strategies to accomplish challenging goals.
  • Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
  • Met with project stakeholders on regular basis to assess progress and make adjustments.

Program Administrator

Oriana House, Inc.
03.2019 - 06.2022
  • Provided ongoing direction and leadership for program operations.
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
  • Maintained and updated project related documents.
  • Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.

Program Coordinator

Oriana House, Inc.
09.2015 - 06.2019
  • Developed and maintained relationships with external partners to facilitate program operations.
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
  • Collaborated with other program coordinators to achieve consistency in program objectives and services.
  • Created and delivered program training and education to keep participants knowledgeable about program and provide necessary skills to participate productively.
  • Kept program-related data accurate, up-to-date and easily accessible for accessibility.
  • Provided ongoing direction and leadership for program operations.
  • Motivated and directed staff to align operations with organizational mission using appropriate training initiatives and presentations.
  • Oversaw staff schedules and assignments to handle programming demands.

Caseworker

Oriana House, Inc.
11.2008 - 09.2015
  • Maintained high level of client confidentiality, following strict guidelines, and recommendations.
  • Monitored case progress for timely completion and compliance with applicable regulations.
  • Assessed needs of each client and recommended appropriate services and resources.
  • Documented progress in treatment plans, educational, and recreational activities and maintained updated case records.
  • Created treatment or service plan meeting each client's individualized needs.
  • Assisted clients in preparing applications for social security benefits, housing and assistance programs.
  • Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
  • Advocated for client rights and represented client interests at administrative hearings.
  • Performed discharge planning, placement monitoring, and crisis intervention.
  • Assisted clients in identifying community resources and connecting with appropriate services.
  • Documented client progress and activities in accordance with agency policies and procedures.
  • Assisted clients in developing and setting realistic goals to promote positive change.
  • Developed and maintained strong relationships with community resources for successful referrals.
  • Collaborated with other professionals to plan and coordinate care for clients.
  • Participated in professional development and training opportunities to enhance clinical skills.
  • Participated in interdisciplinary team meetings to coordinate care for clients.
  • Provided crisis counseling and intervention services to clients in emergency situations.
  • Monitored clients' progress to adjust treatment plans accordingly.
  • Developed and implemented individualized treatment plans for clients.
  • Utilized evidence-based practices to provide effective interventions for clients.

Resident Supervisor

Oriana House, Inc.
06.2008 - 11.2008
  • Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
  • Supported personal needs of residents dealing with diverse conditions.
  • Enforced policies and safety standards through building and room rounds.
  • Promoted positive relations between residents and staff.
  • Conducted daily welfare checks and coordinated with facility staff to meet resident needs.
  • Provided crisis management and intervention during emergency situations.
  • Maintained residential policies and procedures.
  • Monitored residents behavior and responded to disciplinary issues in accordance with established policies.

Education

Bachelor of Arts - Criminal Justice

Kent State University
Kent, OH
05.2008

Skills

  • Strategic Planning
  • Quality Assurance
  • Customer Service
  • Operations Management
  • Compliance Enforcement
  • Interpersonal Skills
  • Program Leadership
  • Budget Preparation
  • Public Speaking
  • Attention to Detail
  • Problem-Solving
  • Decision-Making

Certification

Ohio Risk Assessment System

Effective Practices in Community Supervision

Timeline

Program Manager

Oriana House Inc.
06.2022 - Current

Program Administrator

Oriana House, Inc.
03.2019 - 06.2022

Program Coordinator

Oriana House, Inc.
09.2015 - 06.2019

Caseworker

Oriana House, Inc.
11.2008 - 09.2015

Resident Supervisor

Oriana House, Inc.
06.2008 - 11.2008

Bachelor of Arts - Criminal Justice

Kent State University

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Pamela Cardinal