Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Pamela Carr

Indianapolis,IN

Summary

Talented Intake/ Case Manger offing 15 plus years of experience in conducting intake interviews and summarizing data with speed and efficiency. Connects with clients and families tp provide thoughtful and compassionate assistance. Manages client flies and prioritizing task to achieve optimal productivity.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Family Success Coach

Edna Martin Christian Center
Indianapolis, IN
04.2021 - Current
  • Educate multiple families in program resources.
  • Help clients develop comprehensive life, technical and job skills.
  • Enter data to summarize interactions with families and booked follow-up sessions.
  • Attended continuing education trainings and gain certifications to promote more effective service delivery.
  • Identified individual needs of each family to help them move forward on their their desired goals.
  • Strongly advocated for families in reaching their potential.

Intake Specialist/Case Management Assistant

Community Action Of Greater Indianapolis
Indianapolis, United States
02.2018 - 04.2021


  • Communicated directly with individuals and families to provide information about eligibility requirements, application details and legal rights during intake assessment.
  • Enter data from participants intake.
  • Handled maniple calls per day to address customer inquiries and concerns.
  • While working with clients and families in crisis, gained an understanding of their needs to provide them with the appropriate services needed.






Family Eligibility Specialist

State Of Indiana/ Division Of Family Services
Indianapolis, United States
05.2011 - 12.2017
  • Communicated and interviewed with people from various cultures and backgrounds on application process.
  • Reviewed applications for different aid programs and determined eligibility for services.
  • Documented all communication with applicants and inputted data information into the system.
  • Treated each client respectfully and with dignity .


Shift Supervisor/Activity Director

Marion County Children's Guardian Home
Indianapolis, United States
03.2004 - 07.2010
  • Organized individual referrals to obtain community services, while addressing residents needs and concerns
  • Worked with Social Worker staff to build programs that supporting individuals in crisis.
  • Developed and deepened partnership with related organizations to enhance success of agency.
  • Resolved problems and provided exceptional resident support.
  • Coordinated schedules and assignment of volunteers staff, maximizing team efficiency and effectiveness,
  • Managed 25 plus staff.

Education

High School Graduate

Skills

  • Resource Prioritization
  • Needs Determination
  • Problem Solving
  • Mental Health Referrals
  • Intake assessment
  • Appointment setting
  • Client engagement
  • Writing case history
  • Critical thinking

Certification

Case Management Certification

Cognitive Behavioral Therapy Intensive Training

Trama Informed Care

ACES Training

Financial Literacy Training

Timeline

Family Success Coach

Edna Martin Christian Center
04.2021 - Current

Intake Specialist/Case Management Assistant

Community Action Of Greater Indianapolis
02.2018 - 04.2021

Family Eligibility Specialist

State Of Indiana/ Division Of Family Services
05.2011 - 12.2017

Shift Supervisor/Activity Director

Marion County Children's Guardian Home
03.2004 - 07.2010

High School Graduate

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