Pamela Carr
Bloomsburg,PA
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Home Health Aide
Bayada Home Health
05.2023 - Current
- Improved patient well-being by providing compassionate and attentive personal care.
- Collaborated with healthcare professionals to develop individualized care plans, addressing specific needs and goals of each patient.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
- Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted disabled clients to support independence and well-being.
Caregiver
Elizabeth Olshefski
04.2021 - 05.2023
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Documented residents' mental status, sleep and eating patterns in medical record books.
Cashier Team Lead
Hess Market
03.2020 - 04.2021
- Trained team members on cash register operation and cash handling.
- Quickly and accurately counted drawers at start and end of each shift.
- Operated POS cash register and equipment to collect payments.
- Educated employees on register use, merchandising and customer service.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions, and promote smooth operations.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Helped customers complete purchases, locate items and join reward programs.
- Displayed new stock and rotated existing products.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Caregiver
Dedicated Nursing Association
03.2019 - 03.2020
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
- Conferred with supervisor to discuss patient condition and medical care.
Education
High School Diploma -
West Side Area Vocational Technical School
Kingston, PASkills
- Excellent Customer Service & Communication Abilities
- Dependable and Responsible
- Time Management
- Outstanding People Skills
- Management Skills
- Detail Oriented
- Multitasking and Organization
- Call Center Technology
- Coordinate Schedules
- Complex Problem-Solving
- Accounts Payable and Accounts Receivable
- Data Entry
Timeline
Home Health Aide
Bayada Home Health
05.2023 - Current
Caregiver
Elizabeth Olshefski
04.2021 - 05.2023
Cashier Team Lead
Hess Market
03.2020 - 04.2021
Caregiver
Dedicated Nursing Association
03.2019 - 03.2020
High School Diploma -
West Side Area Vocational Technical School