Pamela Case
Summary
Dynamic Warehouse Associate with proven expertise at ThredUp in packaging and labeling, ensuring accuracy and efficiency. Recognized for exceptional problem-solving and team collaboration skills, consistently achieving targets while maintaining a safe work environment. Committed to enhancing operational processes and delivering outstanding service in fast-paced settings.
Overview
7
7
years of professional experience
Work History
Warehouse Associate
ThredUp
04.2024 - 01.2025
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
Warehouse Associate
Stitch Fix
02.2021 - 01.2024
- Consistently lifted materials weighing as much as 20 pounds.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
Service Associate/Department Lead
Stein Mart
11.2018 - 10.2020
- Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
- Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specific tasks.
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
- Boosted overall employee morale by fostering a positive work environment and promoting open communication.
- Collaborated with team members to streamline processes and improve overall service efficiency.
- Oversaw efficient inventory stocking and supply rotation.
- Assisted customers with inquiries, resolving issues promptly for improved customer retention.
Wig Sales Associate
Wigit Boutique, Inc.
08.2018 - 11.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Customer Service Associate
Stein Mart
04.2018 - 08.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
Education
Administrative Systems
Tarleton State University
Stephenville, TX05-1994
Skills
- Packaging and labeling
- Attention to detail
- Problem-solving
- Team collaboration
Timeline
Warehouse Associate
ThredUp
04.2024 - 01.2025
Warehouse Associate
Stitch Fix
02.2021 - 01.2024
Service Associate/Department Lead
Stein Mart
11.2018 - 10.2020
Wig Sales Associate
Wigit Boutique, Inc.
08.2018 - 11.2018
Customer Service Associate
Stein Mart
04.2018 - 08.2018
Administrative Systems
Tarleton State University
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