Pamela Cathy
Fort Lauderdale ,FL
Summary
Adept at resolving high-stress situations and enhancing customer satisfaction, my tenure at Abbey Homehealth Inc #302 honed my problem-solving and compassionate care skills. By fostering strong relationships and providing informed recommendations, I significantly contributed to improved client loyalty and positive feedback, demonstrating my commitment to excellence and empathetic service.
Overview
22
22
years of professional experience
Work History
Caregiver
Abbey Homehealth Inc #302
09.2023 - Current
- Delivered personal care services, promoting dignity and respect for individuals.
- Created engaging activities that stimulated mental and physical wellness of clients.
- Implemented individualized care plans to meet specific needs of clients.
- Provided companionship and emotional support by engaging in meaningful conversations and activities.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
Calvery Staffing
07.2013 - 10.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative
Chancellor University
08.2009 - 12.2009
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Customer Service Representative
Chancellor University
08.2003 - 12.2003
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Patient Care Technician - Patient Care Technician
Florida Career College
Lauderdale Lakes, FL03.2020
Masters Degree - Human Resources Management
Indiana Wesleyan University
Marion, IN04.2011
Bachelor's Degree - Business Administration
Chancellor University
Independence, OH05.2003
Skills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
Timeline
Caregiver
Abbey Homehealth Inc #302
09.2023 - Current
Customer Service Representative
Calvery Staffing
07.2013 - 10.2013
Customer Service Representative
Chancellor University
08.2009 - 12.2009
Customer Service Representative
Chancellor University
08.2003 - 12.2003
Patient Care Technician - Patient Care Technician
Florida Career College
Masters Degree - Human Resources Management
Indiana Wesleyan University
Bachelor's Degree - Business Administration
Chancellor University
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