Pamela Charnigo
Conygyham,Pennsylvania
Summary
Proven Office Administrator with a track record of enhancing operational efficiency at West Hazleton Veterinary Hospital. Skilled in administrative support and leadership, adept at project management and staff mentoring to exceed company goals. Streamlined quality programs, boosting productivity by 30%. Excels in customer relationship management and strategic planning, fostering team cohesion and client loyalty.
Overview
13
13
years of professional experience
Work History
Office Administrator
West Hazleton Veterinary Hospital
2017.11 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established team priorities, maintained schedules and monitored performance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Developed detailed plans based on broad guidance and direction.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Defined clear targets and objectives and communicated to other team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Managed senior-level personnel working in marketing and sales capacities.
Afterschool Teacher
HIP
2012.01 - 2020.01
- Tutored and assisted children in small groups of individuals to help master assignments and reinforce learning concepts.
- Communicated with parents and staff to discuss educational policies and activities and students' learning and behavioral problems.
- Monitored student attendance by collecting attendance rosters and overseeing attendance database.
- Prepared after-school enrichment activities for children to encourage student participation.
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
- Fostered student curiosity and interest through creative hands-on activities.
- Improved students' analytical skills by introducing state-of-the-art computer program technologies.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Helped students explore concepts with engaging, learning-focused activities.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Developed and implemented classroom routines to address varying student needs.
- Increased educational expertise and knowledge by participating in instructor-oriented workshops.
- Created lessons and online testing materials to facilitate remote learning.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
- Created and developed lesson plans to meet students' academic needs.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Evaluated students' understanding of course material through examinations and in-depth essay writing.
- Scheduled conferences with parents to discuss students' progress and classroom behavior.
Education
Associate of Science - Animal Sciences
Penn Foster Career School
Scranton, PA01.2012
Skills
- Telephone reception
- Administrative Support
- Business Administration
- Project Management
- Operations Management
- Scheduling
- Staff Management
- Mail handling
- Technical Support
- Meeting Coordination
- Customer Engagement
- Event Coordination
- Database entry
- Human Resources
- Workforce Management
- Strategic Planning
- Leadership and supervision
- Supply Inventory
- Inventory Management
- Office Management
- Verbal Communication
- Scheduling appointments
- Office Administration
- Payroll
- Inbound phone call handling
- Performance Improvement
- Schedule and calendar management
- Processing expenses
- Customer Relationship Management (CRM)
- Ethics-focused
- Business Correspondence
Timeline
Office Administrator
West Hazleton Veterinary Hospital
2017.11 - Current
Afterschool Teacher
HIP
2012.01 - 2020.01
Associate of Science - Animal Sciences
Penn Foster Career School
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