Pamela Chiera
Newport,RI
Summary
Dynamic Estate House Manager at The Bird House, adept at enhancing family satisfaction through exceptional organization and proactive problem-solving. Successfully developed comprehensive inventory systems, reducing waste and costs. Expert in vendor relationship management, ensuring timely maintenance and seamless household operations while preserving privacy and confidentiality.
Overview
22
22
years of professional experience
Work History
Estate House Manager
The Bird House
06.2023 - 03.2025
- Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
- Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
- Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
- Ensured security protocols were followed throughout the property, maintaining a safe environment for family members at all times.
- Developed and maintained comprehensive inventory systems to ensure timely replenishment of supplies, reducing waste and saving costs.
- Facilitated communication between family members regarding important updates or decisions related to the house manager role.
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Proactively identified potential issues or conflicts within the household and worked to resolve them in a timely and effective manner.
- Established positive relationships with vendors and service providers, negotiating favorable terms when necessary.
- Oversaw maintenance projects within the home, liaising with contractors to ensure timely completion within budget constraints.
- Preserved household's privacy and confidentiality through diligent oversight of information management practices.
- Ensured smooth operation of transportation logistics, scheduling maintenance and coordinating daily travel plans.
- Ensured seamless operation of home maintenance tasks, coordinating with external contractors for timely repairs and upgrades.
- Elevated standard of household cleanliness and organization by developing detailed cleaning schedules.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
Specialty Retail Store Manager
TeamOne
11.2022 - 06.2023
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Optimized store displays and appearance via strategic merchandising.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
- Collaborated with upper management to develop strategic plans for store growth and expansion.
- Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Upheld brand identity standards within the store location through consistent signage presentation merchandise displays following corporate guidelines.
- Implemented new promotional campaigns that effectively drove foot traffic into the store during seasonal events or product launches.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Assisted with hiring, training and mentoring new staff members.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Trained and guided team members to maintain high productivity and performance metrics.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Specialty Retail Store Manager and Apparel Buyer
Ski Haus, Inc
09.2003 - 09.2021
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
- Managed store organization, maintenance, and purchasing functions.
- Submitted orders for new inventory.
- Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
- Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Upheld brand identity standards within the store location through consistent signage presentation merchandise displays following corporate guidelines.
- Coordinated staff training sessions on new products sales techniques ensuring team members well-versed equipped effectively sell merchandise meet customer needs.
- Developed strong vendor relationships to ensure timely delivery of products while negotiating favorable terms for payments or discounts on bulk purchases.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Supervised guests at front counter, answering questions regarding products.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Built long-term supplier relationships with vendors to establish quality and competitive pricing.
- Developed strong relationships with suppliers to secure favorable pricing terms and conditions for the company''s benefit.
- Maintained complete documentation and records of all purchasing activities.
- Maintained key item stock levels and wrote or expedited purchase orders.
- Forecasted purchasing trends and improved merchandising strategies.
- Ensured timely delivery of products by closely monitoring vendor performance and addressing any issues promptly.
- Coordinated with logistics teams to resolve any shipping delays or discrepancies while minimizing impact on operations.
- Participated in trade shows and conferences to stay informed of the latest industry developments and maintain a strong professional network.
- Achieved cost savings, negotiating bulk purchase agreements with key suppliers.
- Developed and maintained comprehensive inventory management system, ensuring optimal stock levels at all times.
- Negotiated better payment terms with suppliers, improving cash flow management for company.
- Played key role in contract negotiations, achieving favorable terms that supported company's budgetary objectives.
- Placed orders for merchandise consistent with quality, quantity and other specification requirements.
- Researched and identified new suppliers and vendors.
- Collaborated with sales team to identify and fulfill customer needs.
- Managed and maintained purchase orders and invoices.
- Reviewed each store location's buying trends to ascertain correct assortment of apparel for maximum sales and profits.
- Created hands-on training program for newly hired employees to acclimate each person to company policies and procedures and individual job duties.
Education
Associate of Arts - Fashion Merchandising And Marketing
Berkeley College
White Plains, NY12-1982
Skills
- Calendar management
- Appointment coordination
- Housekeeping
- Expense management
- Transportation arrangements
- Exceptional organization
- Grocery shopping
- Cleaning proficiency
- Maintenance and repair management
- Emergency response
- Household maintenance
- Guest relations
- Laundry management
- Facility inspections
- Pet care
- Problem-solving
- Microsoft office
- Vendor relationship management
- Facility inspection
- Desktop computers
- Laundry and dry cleaning
- Word processing
- Inventory replenishment
- Grounds maintenance
Timeline
Estate House Manager
The Bird House
06.2023 - 03.2025
Specialty Retail Store Manager
TeamOne
11.2022 - 06.2023
Specialty Retail Store Manager and Apparel Buyer
Ski Haus, Inc
09.2003 - 09.2021
Associate of Arts - Fashion Merchandising And Marketing
Berkeley College
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