Pamela Chretien

• Coordinate with Case Management Agencies (CMA) to provide services to intellectually/developmentally disabled (IDD) adults/children
• Assist clients and or providers with tasks related to accessing SSA benefits, public assistance programs, advocacy services, MH, DVR, Residential, and Day Program services for families needing the SLS & DD waivers
• Monitor/coordinated HCBS services/supports, assisted in developing daily living skills (ADLs), provided counseling/coaching as needed, liaison for client, family, teachers, providers, coordinated & assisted in accessing benefits, facilitated IP/IDT meetings.
• Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
• Enhanced team collaboration through regular communication, goal setting, and performance evaluations.

• Provided day habilitation, supported community connections, and supported employment services to IDD adults
• Assisted director with overall operations, creating agency forms, data collection tracking tools for compliance with licensure/program standards, reviewed client referrals, developed/monitored ISSP/BISSPs, assisted in hiring process, and supervised day program staff.
• Established strong relationships with community partners, expanding the reach of residential services.
• Developed comprehensive project plans, ensuring timely completion of milestones and deliverables.
• Improved client retention rates through consistent monitoring and evaluation of service delivery.
• Managed budgets effectively, optimizing resource allocation to maximize program impact.
• Designed customized solutions for clients based on unique needs and preferences, enhancing service personalization.
• Responded to injuries, accidents and allegations of abuse and misconduct by following company policies and when appropriate, law enforcement.
• Communicated regularly with guardians of residents, answering questions and addressing concerns.
• Provided leadership, guidance and support to staff members.
• Coordinated services and therapy for residents and managed attendance for scheduled appointments.
• Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.

• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
• Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
• Enhanced communication between clients and providers through consistent follow-ups and progress updates.
• Liaised between clinical staff and community organizations to coordinate care for patients transitioning from hospitalization back into the community setting.
• Served as a reliable point of contact for families seeking updates on their loved one''s progress or needing additional resources.
• Enhanced patient well-being by providing empathetic and compassionate support in daily activities.
• Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to individual needs..
• Increased patient engagement in treatment by establishing rapport and building trust with clients.
• Monitored client progress and provided feedback to families and treatment team members.
• Worked with family members to develop support networks and multifaceted coping techniques focused on client needs.

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• Encouraged self-care among patients by teaching coping strategies, stress management techniques, and relaxation exercises.
• Facilitated smoother transitions for clients returning to work or school by providing tailored reintegration support plans.
• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
• Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.
• Monitored clients' progress and tracked client services to provide crisis interventions.
• Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
• Enhanced communication between clients and providers through consistent follow-ups and progress updates.
• Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
• Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
• Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
• Reduced staff turnover rates by fostering a supportive work environment that encouraged professional growth and development.
• Provided crisis intervention services when necessary to ensure the safety and well-being of clients experiencing acute distress or suicidal ideation.
• Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.

• Provided CM services to emotionally disturbed, physically/sexually abused, learning-disabled children, MI/SUD adults in a clinical setting
• Children’s Case manager duties: developed treatment plans, assisted in accessing SSA benefits, individual/group therapy, liaison for the family/teachers, advocated for reinstatement in school after expulsions/suspensions, alternative educational programs, arranged respite services to prevent out of home placement
• Adult CM responsibilities: developed treatment plans, aided accessing benefits/public assistance/weatherization subsidies, provided representative payee services, provided individual/group therapy, monitored medication regimens, referred patients to drug/alcohol treatment programs, provided 24-hour crisis intervention support.
• Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
• Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
• Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.

• Provided services to IDD and MI adults
• Direct Care responsibilities: provided skills training to individuals, active treatment, counseling, coaching, data collection, monitored medication administration, transported individuals to/from day program, community outings, & doctor appointments
• Home Manager responsibilities: overall operations/functions/budget of the group home, provided skills training to individuals, provided counseling/coaching, monitored medication administration, supervised direct care staff, as well as staff shift scheduling, and timecards
• QIDP (Qualified Intellectual & Developmental Professional) responsibilities: summarized/updated monthly, quarterly, yearly assessments, consultant reports, developed/implemented training programs, wrote/facilitated IHP & IDT meetings, assisted in the supervision of home managers/direct care staff as well as provided monitoring of weekly budgets/timecards.