Pamela Claus-Oropeza

• Data migration assistance from Bayer who was acquired by Elanco Animal Health
• Dual maintenance of customer master data with SAP ERP and S4 Hana systems. Validation of data from one system to make sure that is it properly migrated and maintained in new SAP system. Make seamless transition of customer data to not disrupt customer experience and ability to continue to order and pay for products.
• Order processing with EDI order system and assisting IT with partner setups.
• Maintain Salesforce software data of acct information to support the Sales team.- complete Data Change Request's within Veeva Network system on requests for Data updates

• Customer Master maintenance in SAP ERP system
• Idoc order processing for EDI orders
• Use of Master Data Governance for adding or updating accounts in to SAP system
• Business Intelligence reporting for areas in SAP
• Order processing and account maintenance in AS400
• Documentation using Microsoft access, word and excel.
• Anticipated needs and resolved problems for customers

Consulting at Dairy Farmers of America as a Data Steward handling Material Management through KForce

• Responsible for maintaining and creating materials, BOMs and recipes for plants within DFA.
• Assist plants when they are having issues and help troubleshoot to fix their
problems.
• Prepared, maintained, communicated and enforces policies and procedures relevant for master data processes and functions.
• Provided backup to SAP team member (customer related).
• Created work instructions and documentation for material master data functions.
• Handled special projects to support plants with go-lives or updates that were needed

• Responsible for creating and maintaining master data, primarily relating to
material and customers
• Responsible for ensuring data integrity, governance, and service to internal customers.
• Developed and improved master data management to increase Operational efficiency and strengthen data governance.
• Responsible for implementing the old data (COMS) to SAP for materials and customers.
• Conducted and supported mass updates.

• Responsibility for making sure that the needs of our customers were being
satisfied.
• Trained and managed a team of 8-10 Customer Service reps and 2 Customer service supervisors.
• Worked closely with Sales Manager and sales representative to obtain new customers by estimating and costing new business.
• Worked with Plant managers to make sure new and current business was ran the most effective and efficient way at each plant.
• Worked closely with scheduler to insure customer’s needs were being meet and at the same time the plant was running efficiently.
• Closed two plants and moved business both in and out of the KC area.
• Super user of SAP.
• Transitioned two plants to SAP.
• Managed inventory for finished goods in all plants in the KC area.
• Responsible for doing physical counts on inventories at the end of each month.