Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pamela Clay

Glendale,AZ

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

19
19
years of professional experience

Work History

Freelancer

Qwick
10.2021 - Current
  • Collaborated with clients to define project requirements.
  • Analyzed user feedback to gather input and identify areas required for improvement.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Created and managed project plans, timelines and budgets.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Researched and identified innovative solutions to acquire resources and meet customer needs.

Assistant General Manager

Bryce Canyon National Park
04.2023 - 05.2023
  • Planned and prepared work schedules for employees to assign employees to specific duties.
  • Evaluated department conditions and operations to determine strengths and areas for improvement.
  • Controlled spending on overhead and equipment by devising and executing cost-management procedures.
  • Engaged team members and improved performance by delivering daily updates and conducting regular meetings to obtain feedback and convey new policies.
  • Taught employees how to collaborate on daily job tasks and achieve service targets.
  • Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.

Clerk

Quick Trip
03.2018 - 01.2021
  • Maintained clean and tidy checkout area to optimize service delivery.
  • Assisted customers with checkout process to foster prompt and smooth transactions.
  • Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
  • Addressed customer complaints in a friendly and helpful manner to restore satisfaction and loyalty.
  • Handled shelf restocks and merchandised front lane areas to drive sales.
  • Assisted in unloading trucks and stocking shelves with new products.
  • Took inventory and examined merchandise to identify items to be reordered or replenished.
  • Processed returns and refunds in accordance with store policies.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Assistant Manager

Circle K
01.2005 - 02.2007
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Created and maintained safe and secure work environments for employees.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Trained new employees on proper protocols and customer service standards.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Education

High School Diploma -

Cibola
Yuma, AZ
05.2004

Skills

  • Analytical and Critical Thinking
  • Flexible and Adaptable
  • Active Listening
  • Teamwork and Collaboration
  • Problem-Solving
  • Excellent Communication
  • Self-Motivated
  • Teambuilding
  • Dependable and Responsible
  • Multitasking Abilities

Timeline

Assistant General Manager

Bryce Canyon National Park
04.2023 - 05.2023

Freelancer

Qwick
10.2021 - Current

Clerk

Quick Trip
03.2018 - 01.2021

Assistant Manager

Circle K
01.2005 - 02.2007

High School Diploma -

Cibola

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Pamela Clay