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Pamela Coates
Cantonment,FL
Summary
Dedicated professional with strong communication and problem-solving skills. Experienced in managing sensitive information and facilitating operations to enhance patient satisfaction and operational efficiency.
Self-motivated individual with a proven track record in streamlining processes and improving workflows. Skilled in teamwork and managing confidential patient information, ensuring adherence to HIPAA guidelines while enhancing patient care delivery.
Overview
9
9
years of professional experience
Work History
Patient Care Coordinator
Optum
12.2024 - Current
- Developed and maintained comprehensive patient records, ensuring compliance with health regulations.
- Analyzed patient feedback to identify areas for process enhancement, driving operational efficiency.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
- Ensured compliance with healthcare regulations and patient privacy laws, maintaining safe and confidential environment.
- Managed patient records with strict adherence to confidentiality and accuracy standards.
- Coordinated patient appointments and managed scheduling conflicts to enhance clinic workflow.
Consumer Loan Specialist
Navy Federal Credit Union-Heritage Oaks
10.2017 - 07.2023
- Analyzed consumer loan applications to ensure compliance with lending regulations.
- Evaluated credit reports and financial histories to assess borrower eligibility.
- Developed personalized loan solutions tailored to member needs and financial goals.
- Collaborated with cross-functional teams to streamline loan processing workflows.
- Implemented process improvements that enhanced operational efficiency in loan approvals.
- Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
- Handled paperwork and moved between customers and lending institutions to smoothly resolve any concerns.
Education
High School Diploma -
Belford University
Humble, TXSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
- Organization and time management
- Verbal communication
Timeline
Patient Care Coordinator
Optum
12.2024 - Current
Consumer Loan Specialist
Navy Federal Credit Union-Heritage Oaks
10.2017 - 07.2023
High School Diploma -
Belford University